CLIENTS & COMMUNICATIONS
Manage client profiles, communications, marketing SMS and reminders.
By Rob and 3 others4 authors73 articles
- How to add client notesAdd client notes to track colours, packages and client details in this free text box on the client profile.
- How to Merge Duplicate Clients.How to remove/delete any duplicates using our merge tool.
- How to edit Client contact detailsMake changes to your clients name or contact details!
- How do I view a client's profile?How can I see client information including phone number, email address, client notes and booking information?
- How to add a client.Add your new or existing customers into Slick and create their client profile.
- How do I delete a client?How to delete a client.
- Create and add Client tags to your clients profile.Create your own tags and add them to client profiles to flag key information about them.
- Loyalty SchemesHow to do loyalty schemes for Clients.
- How to buy credit as a gift over the phoneClient A wants to buy client B a voucher or add credit to their account for an upcoming event or birthday.
- Custom tags: a new way to personalise the client experienceA few handy uses for your custom tags from the Slick team
- Adding pronouns to a client profileHow to add and manage client pronouns in Slick, including how it works for online booking clients.
- Viewing booking history and payments in the client profileHow to view a client's past and future bookings, check payment details, and manage bookings from the new client profile.
- Viewing SMS and email logs in the client profileHow to check SMS and email communication history with a client from the new Messages tab in the client profile.
- Block or unblock a client from online bookingHow to block a client from making online bookings and how to unblock them from the client profile.
- The New Client Profile ExplainedAn overview of the redesigned client profile, including the new layout, tabs, profile pictures, and key information at a glance.
- Client - How to use the Online Booking flow.Are your clients struggling to make payments online? Take a look at the online booking flow to advise clients how to make bookings online.
- Client - How to update to the latest versionHow to ensure you're on the latest version of Slick online booking.
- Client -How to find my upcoming bookings!Looking for your upcoming bookings in your Slick salon? Find out here.
- Clients - Remove card detailsRemove your details from your Slick client booking profile
- Client - Reset passwordIf your client has forgotten their password - send them this article.
- Client - Manage, cancel, or modify appointments
- Client - Update your client profileHow to add a profile photo, contact details and pronouns to your Slick profile.
- Viewing Consultation FormsWhere to find forms, and what each status means
- Sending Consultation FormsHow to send a form automatically, manually, or in-store.
- Consultation Forms PermissionsWho can view, send, and manage consultation forms
- Client - How to complete a consultation formHow to fill out a salon form sent from Slick
- Consultation Forms: Overview and Building a FormWhat Consultation Forms are, and how to build one.
- Why do I get free SMS credits?Accounts on Essential, Advanced & Supercharged plan are allocated free SMS credits
- Contact No Shows and CancellationsHow to contact those clients who have cancelled or no show'd
- How to find your Facebook review link.How can I find myFacebook review link to share with my clients?
- SMS marketing FAQsQuick answers for those new to Slick marketing
- How to find your Google review link.How can I find my Google review link to share with my clients?
- How to send a text blast!Need to blast message all or some or your clients with news? Send messages to mass numbers of clients following these steps.
- Send a client a message from SlickHas a client replied to your text message and you need to send one back? Or do you need to text a client about their appointment?
- Notifying clients of urgent business newsHow to use text messages to tell your clients about important news or urgent updates e.g sickness or disruption
- How do i message clients in a certain date range?Looking to communicate with clients who are / were booked in the diary from date X to date Y? Here's how to do it!
- SMS Marketing overviewHow to get started with new SMS marketing for first time users
- Send a text message to one clientUse Client communication to text one individual client
- Select clients for your campaignLearn how to tailor a campaign that suits your aim and budget
- Grow your business through targeted marketingFind all clients who visit your salon but don't have a colour
- Finding regular clients who aren't booked inSlick's marketing filters can help you find regular clients who do not have a future appointment booked
- Tracking your sent messagesWant to check the performance of your latest SMS marketing message. You've come to the right place...
- Opting clients in or out of Marketing MessagesHow does GPDR affect Marketing messages and client data protection
- SMS Marketing TemplatesCopy and Paste Templates to help SMS Blast Communications
- 🔥 Hottest Marketing Campaigns This Month 🔥The Slick team have gathered this month's best performing marketing campaigns. No guess work, just copy a tried and tested approach
- Mother's day marketing!Boost your business this Mother’s Day and treat the women in your life.
- Why does Slick send GDPR opt-out messages?GDPR, what it means and why it's relevant to you!
- Can text messages come from my salon?Here's why text reminders come from a number not from the salon phone.
- SMS reminder FAQ'sFind out more about how, when and why clients receive SMS reminders
- My client hasn't received a reminder!Reasons a client might not have received a text reminder.
- Can I edit text reminders or customise them?Can I change the text message that goes to my clients to remind them of their appointment?
- How can I check if a client was sent a reminder?Use this feature to confirm if and when the client was sent a reminder
- How to see what your client has replied to their text reminderFind out what your customer has responded to their SMS message
- Notify Client of appointment changesNeed to change an appointment or client asking to reschedule, let them know you've changed their appointment via SMS straight from Slick
- Can I send more than one text reminder?Can I send another text to clients who haven’t replied or responded to their text reminder?
- Can my client cancel by replying to the text reminder?Learn what options are available for your customers when they reply to the SMS reminder
- Are my clients charged a fee to reply?Are my clients charged extra to reply or respond to their text appointment reminder?
- My client replied to a text 'STOP' - what does this mean?If my client replies STOP does this mean they have cancelled?
- When do clients receive text reminders?Customise how far in advance your clients receive their SMS reminder
- How to switch off text reminders for all clients or individual clientsTurn off SMS reminders completely or select specific clients who don't want to receive text messages
- Why can't my client reply or why can't I see their reply?Learn more about clients who see failed when they try to reply to a reminder
- SMS Reminder Bolt OnCustomise your SMS appointment reminder to communicate important information to your clients
- How to ensure reminders come from your 'Salon name'Get reminders showing as from 'Your salon' on your client's mobile.
- Digital Appointment CardsEnsure your clients' never forget their appointment with an instant confirmation text sent automatically after booking
- Sending offers to lapsed clientsGet valuable clients back into the chair with targeted offers for those who haven't been seen for a while
- Make re-booking all clients a breezeWe want 100% of clients re-booking! At Slick we make this easy!
- All about Reviews!Want to get more reviews? Want to send a review campaign? Want to leave us a review? Find out how to do so here!
- Set and forget marketingSlick's automated marketing allows you to send birthday messages, client reviews and targeted campaigns whilst you run the business.
- Auto-Client Connect MessagesSet up a custom message to automatically go out to lapsed clients or request a review from recent clients
- Request a client reviewHow to use text clients to leave a review
- How can I manage SMS auto top-up in Slick?Auto top up - what is it and how does it work?