We give clients the option to opt out of receiving SMS reminders by giving them the option to reply STOP.
If they reply STOP, they will be automatically opted out of receiving future reminders. You don't need to action anything - this is done automatically.
Replying STOP does not mean they have cancelled their appointment, however you may wish to to check with them that they haven't misunderstood this as an option to cancel.
If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!