Slick

Here's why text reminders come from a number not from the salon phone.

Can text messages come from my salon?

Find out more about how, when and why clients receive SMS reminders

SMS reminder FAQ's

Reasons a client might not have received a text reminder.

My client hasn't received a reminder!

Can I change the text message that goes to my clients to remind them of their appointment?

Can I edit text reminders or customise them?

Use this feature to confirm if and when the client was sent a reminder

How can I check if a client was sent a reminder?

Find out what your customer has responded to their SMS message

How to see what your client has replied to their text reminder

Need to change an appointment or client asking to reschedule, let them know you've changed their appointment via SMS straight from Slick

Notify Client of appointment changes

Ensure your client's never forget their appointment with an instant confirmation text sent straight after booking

Digital Appointment cards

Can I send another text to clients who haven’t replied or responded to their text reminder?

Can I send more than one text reminder?

Learn what options are available for your customers when they reply to the SMS reminder

Can my client cancel by replying to the text reminder?

Are my clients charged extra to reply or respond to their text appointment reminder?

Are my clients charged a fee to reply?

If my client replies STOP does this mean they have cancelled?

My client replied to a text 'STOP' - what does this mean?

Customise how far in advance your clients receive their SMS reminder

When do clients receive text reminders?

Turn off SMS reminders completely or select specific clients who don't want to receive text messages

How to switch off text reminders for all clients or individual clients

Learn more about clients who see failed when they try to reply to a reminder

Why can't my client reply or why can't I see their reply?

Customise your SMS appointment reminder to communicate important information to your clients

SMS Reminder Bolt On

Get reminders showing as from 'Your salon' on your client's mobile.

How to ensure reminders come from your 'Salon name'

Ensure your clients' never forget their appointment with an instant confirmation text sent automatically after booking

Digital Appointment Cards

Phoebe Davis

Rob Smith

SMS REMINDERS & CONFIRMATIONS

Slick Home

Login

SlickPay

Refer a friend

Education

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.