SMS reminders are a fantastic way to prevent no-shows, and here we'll tell you how you can customise this feature!
Currently, there is a choice of 2 standard text reminders that go to your clients 24, 48 or 72 hours before their appointment.
These are:
Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or call [business phone number] to cancel
OR
Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or N to cancel
Choose your preference in Clients, notifications Marketing > Reminders.
What can I customise?
1. Name
You can change whether the text reminder says hi to your client's full name or just their first name by adding their first name into the field on the client profile called 'Name seen by client on reminder message..".
It looks like this! ↓
2. Timing
You can set the reminders to go 24, 48 or 72 hours before.
This can be set in Clients, notifications Marketing > Reminders
3. Additional Information
Should you wish to communicate additional info such as:
Cancellation Policy
Parking information
Consultation forms
Then you can use our Bolt On. Please note the standard reminder is included in your subscription but SMS Bolt Ons are charged at 1 credit per SMS used.
This can be set in Clients, notifications Marketing > Reminders. For more information please check out the help article
