Say goodbye to no-shows
Paper cards get lost ... how many do you have in your purse or wallet?
DAC's are sent straight to your phone, the reminder is never lost or mis-placed.
You can even save the date straight in your phone's diary with 1 click!
How do they work?
Slick leaves a 5 minute buffer window after creating an appointment before sending the confirm SMS in case you need to move the appointment time (ie don't panic it isn’t sent instantly). Therefore your client should receive their SMS 5-8mins after you create their appointment.
The message is standardised and says "Hi [client name], [salon name] is pleased to confirm your appointment on [day, date at time]. See you then!"
If you're working late, don't worry the reminders aren't sent out past 9pm. Instead we wait until 8am to send them the following day to avoid disturbing your client's beauty sleep..... Likewise any appointments created before 8am will have the confirm SMS sent that day at 8am.
Can the client add the message to their phone calendar?
Yes! If your client clicks on the booking time/date within their confirmation SMS, this will take them to their phone's calendar. They can then name their booking, for example, 'Pre-party Blow Dry' and save it.
How do I check if a confirmation was sent?
You can see if your client has been sent a confirm SMS by going to their client profile and checking underneath their booking for the section 'view details'.
Can a client reply?
Clients can reply to the confirm SMS and replies will be shown in your notification feed.
Cases where a confirm SMS will not be sent:
Appointments created where the start time is less than 2 hours away.
If the client has a landline number in the mobile number field.
If the client has an international mobile number.
If the client does not have a mobile number.
If you have manually confirmed the appointment on your calendar.
Does the client get an appointment reminder?
Yes- if you have selected this feature in Slick, your client will still receive a message 24, 48 or 72 hours before their appointment to remind them!
What about repeat bookings?
Slick will send 1 message to confirm the repeat booking at the time the booking is made.
What happens if I move the appointment?
If you then move the appointment, Slick won't automatically send a confirmation. If you wish to notify the client then you can send a notification by the Notify Client button.
Pricing
Digital Appointment Cards are included with Advanced and Supercharged subscriptions. See here for more details.
If you are on the Essential plan and would like to add Digital Appointment cards, these are priced at £6 per column per month plus vat.
How to add Digital Appointment Cards to the Essential plan
It's never been easier to opt in for DAC's. Simply go to Menu > Staff & Business Settings > Account billing > scroll down to Digital Appointment Cards and click Buy add-on.
Once you confirm, you will automatically be charged the additional £6 per column on your next billing cycle.
Digital appointment cards can be enabled/disabled from menu - clients and marketing - reminders on this section 'Appointment confirmation'.
