Reminder SMS messages are sent to your clients before their booking so they can either confirm or cancel. These are set to 2 days before by default but can be changed to 1 day or 3 days before.

When clients reply with a Y, their booking will be confirmed and a ✅ will appear on their booking on the Calendar. If they cannot make the appointment for whatever reason, they are encouraged to call the salon.

However, we also offer the option for this Reminder message to read "Press Y to confirm or N to cancel" to keep your phones free and keep it simple for clients!

Please note, if you have manually confirmed your client's booking, they will NOT receive a SMS reminder.

If a booking is rescheduled to a new date after the first sms reminder has been sent, we will now send another reminder. This is true for any number of reschedules, provided the appointment is not manually confirmed.

These messages DO NOT replace your standard Reminder SMS, if you have DAC's enabled then clients will receive both!

Once you purchase this add-on it will automatically be added to your monthly bill.

Our two way SMS system is a great way of keeping your clients updated! Not only can you send Marketing campaigns and automated marketing messages, you can also send messages directly from a client's booking and reply to any responses you have received.

And what if your credits run out?

No worries! Slick has got your communications covered. When the account runs out of texts Slick will automatically purchase the 500 text bundle on your account.

If you are attempting to send more than 500 messages, multiples of 500 will be bought until you have enough to send out your message! For example, you are trying to send 800 messages and have 0 credits, 2 x 500 will be purchased.

When a client first receives their first marketing or direct message (not a reminder or DAC), they will also be sent a GDPR preferences SMS which allows them to opt-out of receiving more marketing SMS. Opting out doesn't prevent them from receiving their confirmation or reminders SMS.

The client's marketing preferences will be updated in their profile and can be changed if requested by the client. If a client has opted out, you will be unable to send them any more messages:

When a client books online for the first time, they are sent an SMS to confirm their mobile number is not only valid but also correct. This helps to prevent rogue bookings. The client can then click on the link to verify their number.

Failure to verify their mobile number will not prevent them from being able to get booked in or receiving other SMS. However, if they have not verified their number and try to reset their password, they will need to request a manual verification from Customer Support.

When a client books online, they will receive a confirmation email with their booking details and any information you have submitted via the 'Edit Online Bookings'. This is a no-reply email so any responses to these emails will not be monitored.

The email looks like this!

There is also your cancellation policy and the option to cancel or book another appointment online here on the second page of the email!

Please note that without this email, your client appointment is not confirmed.

If your client forgets their online password, they can click on the 'Forgotten password' link.

They will then be sent a code to their registered mobile number which they will be asked to enter in order to reset their password.

Request a deposit for a booking in the calendar by clicking 'take deposit' and 'request via SMS' here on the booking slide out itself.

For a 'request deposit' button to appear on a booking:

1) the booking needs to be in the future

2) the client needs to have a mobile phone number

3) the service price must be more than £0

If a deposit has been requested more than 24 hours ago and is still not paid for an appointment in 2 days time, the client will automatically be sent a reminder SMS at 7pm saying the following:

“Hi [Client Name] this is a reminder from [Salon Name] to please pay your deposit of £50.00 for your appointment on Mon 02 Aug using the link below. Failure to pay may result in your appointment being cancelled.
​[payment link]”

In your activity feed, you will see all replies to your SMS reminders, SMS confirmations and Marketing messages sent by you manually.

You will also be notified of any clients who have booked or cancelled online and deposit payments (following a deposit request).

If you are new to Slick or you have had your login reset, you will receive a login email with an 8 character temporary password.

Copy the password, click on the login link then paste the password when prompted. You will then be able to create a more memorable password.

When you get an online booking, notifications will arrive in your business email inbox.

Whoever has access to that email can now see notifications so the team stays informed and up to date with new bookings! Staff members enabled for online booking will also receive their own emails to their inbox.

Learn more about these emails here! 📧

If you have a question about Slick, no matter how big or small, get in contact with us via Live Chat! Response time is usually less than 2 minutes and it is the quickest way to solve any problem or suggest new features you would like to see!

Try it out - send us a message via the chat bubble on the bottom right of this page. We'd love to say hello!

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