If a client says they haven't received a reminder, use this handy article to get to the bottom of it!
The first step is to check the client profile to ensure that the SMS reminder is listed there as being sent!
It looks like this! ↓
If the reminder is showing here then this means we have sent it our on end. However, there are a number of cases where a 'sent' text doesn't always arrive.
Unfortunately this is down to the individual network provider. Slick can only guarantee the sending of the reminders and not the safe arrival.
Below is the list of common reasons that a network, such as O2, says they might not be able to deliver a message:
The number might be on roaming mode or might not be connected to the network e.g turned off, out of signal
Operators are also known require SMS services to re-route the message via another working route, which can cause temporary delivery issues.
The client might have put the number in the Do Not Disturb list
The carrier might have technical difficulties.
Please note - SMS reminders will NOT send from Waitlist columns.
To check if your column is a waitlist, go to Staff & Business settings > Staff access> Your name and UNTICK make this a waitlist.