SMS reminders are sent to clients ahead of their bookings to help reduce no-shows.
Can I edit text reminders or customise them?
SMS reminders text is standardised but the option to have 'N to cancel' instead of 'call the salon to cancel' can be changed by going to menu - clients, notifications and marketing - notifications.
If you'd like to send additional information to your SMS reminder please use the bolt on feature.
Can I send more than one reminder?
One reminder will send automatically from Slick. If you'd like to send it again, you can copy the message from the client profile - scheduled bookings - view details on the relevant appointment.
Click the appointment on the calendar, click 'send text' and paste the text to re-send!
Can my client cancel by replying 'No' to the text reminder?
Yes, this will also cancel the appointment.
Can the text reminders come from my salon?
Yes, if the client saves your Slick mobile number as a contact on their phone. However, we cannot automatically add 'SALON NAME' as the sender. This is because our sms are two way to allow clients to respond and you cannot create an assumed sender for two way messaging.
My client hasn't received a reminder
Please check the reminder has been sent from the client profile - scheduled bookings - view details on the relevant appointment.
If there is an SMS here we can guarantee we have sent it from Slick.
Please ensure the appointment was not added within your reminder window (eg, added within 48 hours of the appointment start time) and ask the client to check if your Slick number has been blocked by their network provider.
This can sometimes happen due to spam filters as Slick send a lot of outbound SMS to keep no shows and cancellations at bay!
What does 'STOP' mean in the text reminder?
This is a legal requirement by GDPR laws to give the client the chance to opt out of these messages. They can reply START at any time to re-start the messages.
When do clients receive text reminders?
This depends on your reminder settings - You can check from menu - clients, notifications and marketing - notifications.
Why is the time in the text reminder different to the booking start time?
Please check from the 'change history' on the appointment itself if it has been moved. It is possible that the appointment was changed from when it was created and therefore, the reminder time was sent and the appointment edited past this time. If this is the case, when editing an appointment, Slick will prompt you tp update the customer.
The pop up here will show at the bottom of the calendar page.
How can I check if a client was sent a reminder?
Please check the reminder has been sent from the client profile - scheduled bookings - view details on the relevant appointment.
If there is an SMS here we can guarantee we have sent it from Slick.
How can I see what a client has replied to their text reminder.
You will receive a notification when a client replies to a reminder. Just click the bell icon in the top right corner of the calendar page.
You can also view this from the client profile - scheduled bookings - view details on the relevant appointment.
How to switch off text reminders for all clients or individual clients?
You can turn off reminders for all client by going to menu - clients, notifications and marketing - notifications.
If you would like to turn them off for an individual client, then open up their client profile and slide the 'SMS reminders' toggle to grey.
Important to note -
Clients will be sent a reminder for every appointment, provided that...
→ they have a valid mobile number
→ their booking is more than 24, 48 or 72 hours away (depending on which one you have chosen)
→ their booking wasn't previously moved after the 1st SMS reminder was sent
→ their SMS reminder preferences in their profile is not set to 'off'
→SMS reminders will not be sent if the booking has been confirmed in the salon by pressing 'Confirm' on the booking