SMS reminders are sent to clients ahead of their bookings to help reduce no-shows.
Can I edit text reminders or customise them?
SMS reminders text is standardised but the option to have 'N to cancel' instead of 'call the salon to cancel' can be changed by going to menu - Clients, notifications and marketing - notifications.
If you'd like to send additional information to your SMS reminder please use the bolt on feature. Find out more here!
Can I send more than one reminder?
One reminder will send automatically from Slick. If you'd like to send it again, you can copy the message from the client profile - SMS - view more on the relevant appointment.
When viewing the SMS for appointment on the calendar, click 'send a new message' and paste the text to re-send!
Can my client cancel by replying 'No' to the text reminder?
Yes, any response like "No, N, Not coming" will register as a cancellation - this will also cancel the appointment in the calendar.
Can the text reminders come from my salon?
Yes, if the client saves your Slick mobile number as a contact on their phone.
However, we cannot automatically add 'SALON NAME' as the sender. This is because our SMS are two way to allow clients to respond and you cannot create an assumed sender for two way messaging.
My client hasn't received a reminder - How do I check they were sent one.
Please check the reminder has been sent from the client profile - SMS - here you'll see all SMS associated to the relevant appointment.
If there is an SMS here we can guarantee we have sent it from Slick. The 'Delivered' notice here is a received confirmation from Twilio, our messaging partner, that the SMS was marked delivered by their mobile network.
What does 'STOP' mean in the text reminder?
This is a legal requirement by GDPR laws to give the client the chance to opt out of these messages. If they send this and chaage their mind, they can reply START at any time to re-start the messages.
When do clients receive text reminders?
This depends on your reminder settings. You can check from menu - Clients, Notifications and marketing - Notifications.
Why is the time in the text reminder different to the booking start time?
Please check from the 'changes' tab on the appointment itself if it has been moved. It is possible that the appointment was changed from when it was created and therefore, the reminder time was sent and the appointment edited past this time. If this is the case, when editing an appointment, Slick will prompt you to update the customer.
The pop up here will show at the bottom of the calendar page. You do not need to select 'confirm change and message the client. Just dragging and dropping it to a new slot will adjust the appointment.
How can I see what a client has replied to their text reminder?
You will receive a notification when a client replies to a reminder. Just click the bell icon in the top right corner of the calendar page.
You can also view this from the client profile - SMS - all SMS show here for the relevant appointment.
How to switch off text reminders for all clients or individual clients?
You can turn off reminders for all client by going to menu - Clients, Notifications and marketing - Notifications.
If you would like to turn them off for an individual client, then open up their client profile and slide the 'SMS reminders' toggle to grey.
Will reminders be sent to appointments added in hours the calendar/salon is closed ?
Yes, they will be sent to appointments in any time slot of an active column. They will not be sent to Waitlist appointments.
Important to note -
Clients will be sent a reminder for every appointment, provided that...
→ They have a valid mobile number.
→ Their booking is more than 24, 48 or 72 hours away (depending on which one you have chosen for reminders in your Notifications settings).
→ Their booking wasn't previously moved after the 1st SMS reminder was sent.
→ Their SMS reminder preferences in their profile is not set to 'off'.
→ SMS reminders will not be sent if the booking has been confirmed in the salon by pressing 'Confirm' on the booking.