Yes! If you want clients to be able to cancel via SMS, you can enable this option by following these steps:
Go to the menu.
Select "Clients and Marketing".
Click on "Reminders".
Scroll down to find the "Reminder Setting" section.
Toggle the button for "Allow client to cancel by text" to the ON.
The message received from your client will look like this:
Hi [Client Name], looking forward to your appointment at [Salon Name] at 4.30PM on Mon 13 Sep. Reply Y to confirm or N to cancel
Clients will receive an instant reply asking them to rebook online (if applicable):
Activity Feed notification:
We are currently working on a way for you to customise parts of the message such as:
Whether to list out the services they are having
Whether to say which stylist they are seeing