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CLIENT COMMUNICATIONS
CLIENT COMMUNICATIONS
Pia Jackson avatarPhoebe Davis avatarRob Smith avatar
4 authors50 articles
Purchasing SMS bundlesHow to buy more SMS credits for your client communications
Scheduling Social Media PostsFacebook Marketing
What messages are sent and when?As well as a booking system, Slick ensures you and your clients are kept in the loop

Why do I get free SMS credits?Accounts on Essential, Advanced & Supercharged plan are allocated free SMS credits
Contact No Shows and CancellationsHow to contact those clients who have cancelled or no show'd
How to find your Facebook review link.How can I find myFacebook review link to share with my clients?
SMS marketing FAQsQuick answers for those new to Slick marketing
How to find your Google review link.How can I find my Google review link to share with my clients?
How to send a text blast!Need to blast message all or some or your clients with news? Send messages to mass numbers of clients following these steps.
Sending a client a single messageHas a client replied to your text message and you need to send one back? Or do you need to text a client about their appointment?
Notifying clients of urgent business newsHow to use text messages to tell your clients about important news or urgent updates e.g sickness or disruption
How do i message clients in a certain date range?Looking to communicate with clients who are / were booked in the diary from date X to date Y? Here's how to do it!
SMS Marketing overviewHow to get started with new SMS marketing for first time users
Reply / send a message to 1 clientUse Client communication to text one individual client
Select clients for your campaignLearn how to tailor a campaign that suits your aim and budget
Grow your business through targeted marketingFind all clients who visit your salon but don't have a colour
Recording a clients' marketing preferencesHow does Slick help you stay GDPR compliant
Finding regular clients who aren't booked inSlick's marketing filters can help you find regular clients who do not have a future appointment booked
Tracking your sent messagesWant to check the performance of your latest SMS marketing message. You've come to the right place...
Opting clients in or out of Marketing MessagesHow does GPDR affect Marketing messages and client data protection
Why SMS marketing is the most POWERFUL way to reach clients
SMS Marketing TemplatesCopy and Paste Templates to help SMS Blast Communications
🔥 Hottest Marketing Campaigns This Month 🔥The Slick team have gathered this month's best performing marketing campaigns. No guess work, just copy a tried and tested approach

Can text messages come from my salon?Here's why text reminders come from a number not from the salon phone.
All About SMS RemindersFind out more about how, when and why clients receive SMS reminders
My client hasn't received a reminder!Reasons a client might not have received a text reminder.
Can I edit text reminders or customise them?Can I change the text message that goes to my clients to remind them of their appointment?
How can I check if a client was sent a reminder?Use this feature to confirm if and when the client was sent a reminder
How to see what your client has replied to their text reminderFind out what your customer has responded to their SMS message
Notify Client of appointment changesNeed to change an appointment or client asking to reschedule, let them know you've changed their appointment via SMS straight from Slick
Digital Appointment cardsEnsure your client's never forget their appointment with an instant confirmation text sent straight after booking
Can I send more than one text reminder?Can I send another text to clients who haven’t replied or responded to their text reminder?
Can my client cancel by replying to the text reminder?Learn what options are available for your customers when they reply to the SMS reminder
Are my clients charged a fee to reply?Are my clients charged extra to reply or respond to their text appointment reminder?
What does STOP mean in the text reminder? Do I need to do anything?If my client replies STOP does this mean they have cancelled?
When do clients receive text reminders?Customise how far in advance your clients receive their SMS reminder
How to switch off text reminders for all clients or individual clientsTurn off SMS reminders completely or select specific clients who don't want to receive text messages
Why can't my client reply or why can't I see their reply?Learn more about clients who see failed when they try to reply to a reminder
SMS Reminder Bolt OnCustomise your SMS appointment reminder to communicate important information to your clients
How to ensure reminders come from your 'Salon name'Get reminders showing as from 'Your salon' on your client's mobile.