CLIENT COMMUNICATIONS

Pia Jackson avatar Steph Madgett avatar Bee Ford avatar +2
38 articles in this collection
Written by Pia Jackson, Steph Madgett, Bee Ford and 2 others
MARKETING SMS

SMS marketing FAQs

Quick answers for those new to Slick marketing
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Written by Rob Smith
Updated over a week ago

Update your clients quickly!

Need to blast message all or some or your clients with urgent news? You can do this with the click of a button with our SMS Marketing tool
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Written by Jo
Updated over a week ago

Sending a client a single message

Has a client replied to your text message and you need to send one back? Or do you need to text a client about their appointment?
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Written by Rob Smith
Updated over a week ago

Notifying clients of urgent business news

How to use text messages to tell your clients about important news or urgent updates e.g sickness or disruption
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Written by Rob Smith
Updated over a week ago

How do i message clients in a certain date range?

Looking to communicate with clients who are / were booked in the diary from date X to date Y? Here's how to do it!
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Written by Rob Smith
Updated over a week ago

SMS Marketing overview

How to get started with new SMS marketing for first time users
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Written by Rob Smith
Updated over a week ago

Reply / send a message to 1 client

Use Client communication to text one individual client
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Written by Rob Smith
Updated over a week ago

Select clients for your campaign

Learn how to tailor a campaign that suits your aim and budget
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Written by Rob Smith
Updated over a week ago

Grow your business through targeted marketing

Find all clients who visit your salon but don't have a colour
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Written by Rob Smith
Updated over a week ago

Recording a clients' marketing preferences

How does Slick help you stay GDPR compliant
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Written by Rob Smith
Updated over a week ago

Finding regular clients who aren't booked in

Slick's marketing filters can help you find regular clients who do not have a future appointment booked
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Written by Rob Smith
Updated over a week ago

Tracking your sent messages

Want to check the performance of your latest SMS marketing message. You've come to the right place...
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Written by Rob Smith
Updated over a week ago

Opting clients in or out of Marketing Messages

How does GPDR affect Marketing messages and client data protection
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Written by Pia Jackson
Updated over a week ago
SMS REMINDERS & CONFIRMATIONS

My client hasn't received a reminder

Reasons a client might not have received a text reminder.
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Written by Rob Smith
Updated over a week ago

Can the text reminders come from my salon?

Is it possible to change the number the text replies come from to my salon name?
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Written by Bee Ford
Updated over a week ago

Can I edit text reminders or customise them?

Can I change the text message that goes to my clients?
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Written by Steph Madgett
Updated over a week ago

How can i check if a client was sent a reminder?

Use this feature to confirm if and when the client was sent a reminder
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Written by Steph Madgett
Updated over a week ago

How to see what your client has replied to their text reminder

Find out what your customer has responded to their SMS message
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Written by Steph Madgett
Updated over a week ago

Notify Client of appointment changes

Need to change an appointment or client asking to reschedule, let them know you've changed their appointment via SMS straight from Slick
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Written by Rob Smith
Updated over a week ago

SMS Appointment confirmations

Ensure your client's never forget their appointment with an instant confirmation text sent straight after booking
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Written by Rob Smith
Updated over a week ago

Can I send more than one text reminder?

Can I send another text to clients who haven’t replied or responded to their text reminder?
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Written by Pia Jackson
Updated over a week ago

Can my client cancel by replying No to the text reminder?

Learn what options are available for your customers when they reply to the SMS reminder
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Written by Steph Madgett
Updated over a week ago

Are my clients charged a fee to reply?

Are my clients charged extra to reply or respond to their text appointment reminder?
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Written by Pia Jackson
Updated over a week ago

What does STOP mean in the text reminder? Do I need to do anything?

If my client replies STOP does this mean they have cancelled?
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Written by Steph Madgett
Updated over a week ago

When do clients receive text reminders?

Customise how far in advance your clients receive their SMS reminder
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Written by Steph Madgett
Updated over a week ago

How to switch off text reminders for all clients or individual clients

Turn off SMS reminders completely or select specific clients who don't want to receive text messages
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Written by Steph Madgett
Updated over a week ago

Why can't my client reply to their text reminder?

Learn more about clients who see failed when they try to reply to a reminder
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Written by Steph Madgett
Updated over a week ago

Why is the time in the text reminder different to the booking start time?

Learn why your client's SMS appointment reminder might say the wrong time
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Written by Steph Madgett
Updated over a week ago