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SlickPay Card Reader FAQS
Rob Smith avatar
Written by Rob Smith
Updated over a week ago

How easy is SlickPay?

Very! Check out this short video to see how taking payment is well....Slick!

How much does it cost?

SlickPay transaction charges are 1.29% + VAT🎉. 1 simple flat fee.

This is a flat fee for all transactions via Visa Credit, Visa Debit, Mastercard Credit and Mastercard Debit cards. Transactions via Diners Club, Corporate Cards and American Express cards will be charged at an additional 2.5%

Reporting your PCI compliance this now takes minutes as Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider.

All fees are exclusive of VAT at the prevailing rate.

Can a freelance stylist use a Slickpay reader?

Yes. However, you will need to reconnect your SlickPay reader to the network at each location you arrive to.

You can connect your device to your mobile data hotspot but as these networks are often less consistent than a wifi connection, you may still be required to consistently reconnect your reader to your network.

Optimal use of the SlickPay reader would be in a single salon location with consistently good password protected wifi or a direct connection via ethernet cable. Slick and Stripe cannot accept responsibility for devices with connectivity issues due to location or business model.

What card brands are supported?

Visa, Mastercard, (Including Apple Pay, Google Pay, Samsung Pay, and contactless cards).

American Express is supported however this incurs an additional charge from American Express of 2.5%

Can clients use Apple Pay or Google Pay?

Yes, Apple Pay and Google Pay are supported.

Does the SlickPay Card Terminal save client card details?

No, the SlickPay Card Terminal does not save card details for future use.

Where can I see more information on each transaction?

Each transaction will appear under the Daily Cash Up function in your Slick account .

How do I update my reader software?

No need to manually update - readers will automatically update to the latest software from Stripe at midnight each night. If you are prompted to manually update the reader please do. This may take a few minutes.

Does the terminal print paper receipts?

No, the SlickPay terminal doesn’t print receipts. However, you will be prompted after checkout to send an email receipt to your customer.

If you wish to re-send an email receipt, this can be done from the Client Profile.

Does the terminal support remote / over the phone payments?

In order to take a customer not present transaction, you will need to send a SMS with secure link. SlickPay does not support customer not present transactions via phone.

Do I need a Dock for my SlickPay card reader?

Learn more about the benefits of the SlickPay dock here to see if it would be beneficial in your salon.

Can I purchase the WisePOS E dock for Ethernet connectivity?

Yes, contact us to order the dock. The BBPOS WisePOS E Dock provides hardwired ethernet connectivity and keeps your smart reader fully charged for all-day use with the included USB-C to USB-A charging cable. It features a 10/100 Ethernet port, rubber feet for stable countertop usage, and is designed for easy docking and undocking using the pins on the back of the reader.

Please note, you need to connect to a password protected wifi network to operate the SlickPay reader.

What is the PIN code to get into the terminal Settings menu?

The PIN is 07139. This is set as the default and cannot be changed.

How do I connect the terminal to another/different WiFi connection?

Swipe your finger in from the left of your terminal screen > Press Settings> Enter 07139 as the Admin PIN > Network > WiFi.

Please note, you need to connect to a password protected wifi network to operate the SlickPay reader.

How long does the battery last?

The reader has energy saving functionalities to save on battery life when not in use. With a full charge but aggressive usage, it is expected to last ~ 8 hours (of continuous use). But we've seen the WisePOS E last as long as 15 hours under minimal usage.

We recommend purchasing the Stripe display and charging dock to keep your salon looking slick and reader ready to go at all times! Order yours here!

NOTE - You know your reader is charging when the little rectangular light above the screen flashes and you will see a lightening bolt on the battery icon with the % charged.

When will I get my payments?

If I change my mind, can I return the reader?

Unfortunately, Slick are unable to accept returns for the card reader. By purchasing a card reader from Slick, you agree to take full responsibility for ensuring the reader meets your criteria including ensuring you have an adequate internet connection.

In the case of faulty card readers, our partner Stripe offer a 1-year warranty on faulty readers. Please contact Customer Support to raise a Warranty Ticket. Should your case be approved, a new reader will be shipped free of charge within 5 business days

What if my reader is disconnecting from the internet?

If your reader is going into sleep mode and disconnecting from the wifi, please follow the steps here.

  1. Swipe right at the bottom of the screen

  2. Click Settings

  3. Enter admin pin 07139

  4. Tap on Appearance

  5. Tap on the box under “Display timeout”

  6. Change it to “Never”

Please note, if you have a SlickPay charging and display dock your reader will also not go into sleep mode/disconnect. Order yours here!

Please note, you need to connect to a password protected wifi network to operate the SlickPay reader.

How do I get the reader to do a full restart?

Press and hold the power button for 6 seconds to restart.

How do I do a factory reset?

  1. Hold the Blue buttons on both sides of the device for 15 seconds.

  2. When prompted to reset the reader, select Yes to factory reset.

Can I disable the sound on the reader?

Yes. To do this swipe from left to right to get to 'settings'. Enter the admin pin 07139. Go to 'sound' and untick the box on 'payment tone'. This will mute your reader.

What do the lights on the reader indicate?

The red light indicates that the reader is charging. The green light indicates that the reader is ready to process a contactless payment.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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