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All About SMS Reminders

Find out more about how, when and why clients receive SMS reminders

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

SMS reminders are sent to clients ahead of their bookings to help reduce no-shows

SMS Reminder Facts

  • SMS reminder be sent to your clients either 24, 48 or 72 hours before their booking start time

  • Clients can reply with a 'Y' which will confirm their booking in your calendar

  • Clients will only be sent a reminder if:

    β†’ they have a valid mobile number

    β†’ their booking is more than 24, 48 or 72 hours away (depending on which one you have chosen)

    β†’ their booking wasn't previously moved after the 1st SMS reminder was sent

    β†’ their SMS reminder preferences in their profile is not set to 'off'

  • SMS reminders can't be edited but the option to have 'N to cancel' instead of 'call the salon to cancel' can be changed by contacting us on Live Chat

  • SMS reminders will not be sent if the booking has been confirmed in the salon by pressing 'Confirm' on the booking

  • Unlimited SMS reminders are included in your monthly subscription

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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