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Why can't my client reply or why can't I see their reply?
Why can't my client reply or why can't I see their reply?

Learn more about clients who see failed when they try to reply to a reminder

Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

Client struggling to respond to the text reminder?

Find out more here!


Occasionally you may come across clients clients on other networks who say they weren't able to reply to their text reminder and instead they may see "failed" when they try to reply.

Unfortunately this is not something in our control. It is due to something specific to the client's phone - usually for one of these reasons:

  • They don't have phone signal (must be phone network, not just internet).

  • They don't have any phone credit.

  • Their phone network has disabled their ability to reply to numbers like this.

Regrettably there is nothing we can do to enable their reply to send (if we could, we would!) so it's best to just try again next time or ask that they contact their network provider.

If you have a client that has responded to your sms reminder or DAC and you cannot see the message. It may be for one of the reasons above - the client message failed to send and therefore is not available on the notifications feed.

There is another reason your client's message may not be visible.

We use a messaging provider to ensure all of your reminders, DAC's, deposit requests and automated messages go out like clockwork! โฐ

For us to use this service, we have a limited number of outbound phone numbers which will send messages on your behalf. However, there is a time limit on the client number's link to your Slick outbound number. This limit is 30 days. Therefore, if a client has not received an sms from you in more than 30 days, their sms will not show on the notifications feed.

The reason for this is that the link has been broken and the messaging provider does not know to display this sms on your feed as it is not related to any outbound message from you!

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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