SMS reminders are a fantastic was to prevent no-shows and here we'll tell you how you can customise this feature!
Currently there is a choice of 2 standard text reminders that go to your clients 24, 48 or 72 hours before their appointment
These are:
Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or call [business phone number] to cancel
OR
Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or N to cancel
Choose your preference in Clients & Marketing / Reminders.
What else can i customise ?
1. Name
You can change whether the text reminder says hi to your client's full name or just their first name by ensuring you put your client's first name in the second name field in their client profile.
It looks like this! ↓
2. Timing
You can set the reminders to go 24, 48 or 72 hours before.
This can be set in Clients & Marketing / Reminders
3. Additional Information
Should you wish to communicate additional info such as:
Cancellation Policy
Parking information
Consultation forms
Then you can use our Bolt On. Please note the standard reminder is included in your subscription but SMS Bolt Ons are charged at 1 credit per SMS used.
This can be set in Clients & Marketing / Reminders. For more information please check out the help article
