Skip to main content
All CollectionsCLIENT COMMUNICATIONSSMS REMINDERS & CONFIRMATIONS
Can I edit text reminders or customise them?
Can I edit text reminders or customise them?

Can I change the text message that goes to my clients to remind them of their appointment?

Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

SMS reminders are a fantastic way to prevent no-shows, and here we'll tell you how you can customise this feature!


Currently, there is a choice of 2 standard text reminders that go to your clients 24, 48 or 72 hours before their appointment.

These are:

  • Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or call [business phone number] to cancel

OR

  • Hi [Client Name], looking forward to your appointment at [Business Name] at 10.15AM on Wed 22 Sep. Reply Y to confirm or N to cancel

Choose your preference in Clients, notifications & Marketing > Reminders.


What else can I customise?

1. Name

You can change whether the text reminder says hi to your client's full name or just their first name by ensuring you put your client's first name in the second name field in their client profile.

It looks like this! โ†“

2. Timing

You can set the reminders to go 24, 48 or 72 hours before.

This can be set in Clients, notifications & Marketing > Reminders

3. Additional Information

Should you wish to communicate additional info such as:

  • Cancellation Policy

  • Parking information

  • Consultation forms

Then you can use our Bolt On. Please note the standard reminder is included in your subscription but SMS Bolt Ons are charged at 1 credit per SMS used.

This can be set in Clients, notifications & Marketing > Reminders. For more information please check out the help article


If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

Did this answer your question?