No-Show Protection for online bookings

Your clients will be asked to submit their card details when booking in online and you will be able to charge them a no-show fee (as per your cancellation policy) if they fail show up to their booking or cancel ahead of your cancellation period.

Follow the steps in “Setup” under “Slick No-Show Protection” to set up Stripe (if you haven’t already).

This will let you securely store card details and protect your bookings from no-shows.

In the event that your client needs to be charged a no-show fee, click on the client's booking to open the slide out and click 'No-Show' on the right as you see here.

Enter the no-show fee amount and click 'Charge'.

Please note - This no show window will only show if the client has a card attached to their profile (they booked online and entered their card details).

Alternatively, if you do not wish to charge your client, simply choose 'Don't Charge'. Please note, if you charge your client a no show fee they will be sent an email from Slick with details of the charge and a receipt from Stripe.

Find out more here about no show information emails and other communications from Slick here!

Please note - This slot will automatically become available for other clients to book.

Slick can guarantee that the card is active when the client adds this at the payment stage. However, we cannot guarantee that the card has the funds to cover the no-show fee and the client has the ability to remove their financial details as any time, as is their right under GDPR regulation.

By agreeing to use no show protection, you understand the limitations of this function and understand that Slick are obliged to respect client financial privacy at all times

For this reason, we suggest using deposits to ensure you have security against your appointments. Find out here how to add deposits to your booking process.