Record when a client doesn’t arrive for their appointment, handle any deposit, and keep your no-show data clean for reporting.
Why recording no-shows matters
Every no-show you record feeds your KPI reporting and builds a picture of a client’s reliability over time. Clients with a pattern of no-shows can be flagged to require a deposit for future bookings - reducing the risk of it happening again.
⚠️ Please note: The no-show option only appears once the appointment’s start time has passed. You won’t see it before then.
Access on desktop
Log into Slick on your computer.
Click on the relevant appointment in the calendar.
The booking modal opens. Click No-show.
If the client has a deposit on the booking, a prompt appears asking how to handle it — choose from the options below.
The booking is marked as no-show and updates in the calendar. ✅
Access in App
Open the Slick app on your phone or tablet.
Tap Diary in the bottom navigation bar.
Tap the appointment you want to record as no-show.
Tap No-show 👎 in the quick action buttons on the Appointment Details screen.
Follow the on-screen prompts to handle any deposit (see below).
The booking is marked as no-show. ✅
Handling a deposit after a no-show
If the client has a deposit attached to their booking, Slick will ask you what to do with it. You have three options:
Keep as a no-show fee — The deposit is retained by the salon to offset the lost revenue from the empty slot.
Hold on the client’s account — The deposit is moved to the client’s account credit, ready to use against a future booking.
Refund — The deposit is returned to the client.
Choose the option that fits your salon’s policy. If in doubt, check your cancellation policy before selecting.
Charging a card on file
If the client has a card saved through no-show protection or a previous deposit request, you’ll also see the option to charge a no-show fee directly to their card.
This is particularly useful when no deposit was taken at the time of booking. The client will receive an automated email with your cancellation policy and the appointment details when a charge is made.
Controlling how no-shows appear in the calendar
You can choose whether no-show appointment cards stay visible in the calendar or are removed to free up space. To change this, go to Calendar settings.
On desktop: Click Menu → Staff and business settings → Calendar settings → tick or untick No-shows and cancellations.
On the app: Tap More in the bottom navigation → Settings → Calendar settings → toggle No-shows and cancellations on or off.
For a full walkthrough of this setting, see No-show and cancellations visibility.