How can I view my Stripe dashboard to see upcoming/past payouts?
To view your Stripe invoices go to the Menu and then Select 'Online Booking, E vouchers & Payments' and then select Business: Stripe Account & Online Deposits.
Then select 'View Dashboard' and login.
This will take you to your Stripe dashboard where you can login and assess your incoming and past payments here!
You can cross reference payments using the Menu - Daily cash up.
For example, on a next day pay out schedule the money processed on a Thursday would be paid into your account on the Friday.
How much does it cost ?
Transaction fees of 2.17% + 27p plus VAT will be deducted from that payment and the remainder will be transferred to the salon by Stripe in a next-day payout.
These fees are solely related to the processing of the payment; ie they are not additional booking fees or commission.
Where does the money go?
Payouts of your online payments will be sent to your associated business account which you assigned to Stripe when you set up your account with them.
If you have self employed staff members and a booking is made with them the deposit will be paid to their Stripe account via the same schedule.
Will I be charged for storing card details?
Client card details are held anonymously and processed securely by Stripe. Neither Slick or the salon staff have access to card details for security reasons.
It is 100% free to collect card details. Stripe stores the details and we map those details across to the client's profile for them to be charged if necessary.
Transaction fees are only processed when you charge the clients card.
How long will it take for the money to reach my account?
Payments are processed next day and will be sent directly to the bank account you listed when setting up your online deposits or no show protection accounts.
You can also have weekly pay outs if you would prefer. Just contact customer support via the chat bubble to ask them to amend your pay out!
Weekly pay out schedule
Tuesday Payout:
The payout on Tuesday will cover from the previous Tuesday up to the current week's Monday. So, it includes Tuesday, Wednesday, Thursday, Friday, and Saturday, as well as Sunday and Monday of the current week.
Wednesday Payout:
The Wednesday payout covers the week from the previous Wednesday to the current Tuesday. So, it includes Wednesday, Thursday, Friday, Saturday, and Sunday, as well as Monday and Tuesday of the current week.
We also offer monthly pay outs - just contact Customer Support via Live chat to get that option enabled!
Please note, you can receive a monthly payment on any day of the week. However, if the day you select falls on a Saturday or Sunday it will be paid on the Monday.
For example, you select the 1st and the 1st is a Saturday, it'll be paid out on the Monday 3rd!
Can I have my money sooner?
In the UK, Stripe charges a 1% fee for instant payouts, just like in other regions, with a minimum fee of £0.50.
So, if you're using the Instant Payouts feature to withdraw funds immediately, the fee would be 1% of the withdrawal amount, but it cannot be less than £0.50.
Why is my Stripe balance in the minus?
You may sometimes see your Stripe balance in the minus on your Stripe dashboard. This would be because a refund was processed through SlickPay that your Stripe account did not have the funds for at that time.
The funds will be deducted from your associated bank account.
Eg, if your Stripe balance was £15 and a client cancelled an appointment with a £20 deposit, £5 would be withdrawn from your bank to cover the cost of the client refund. This is to ensure cash flow is correctly maintained for the client.
Are Stripe PCI DDS Compliant?
Absolutely! Stripe are PCI DDS compliant as they are one of the biggest 3rd party payment processors worldwide, which is why we have chosen them as your payments provider
Setup your Stripe account here and process client payments safely and securely through Slick.