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Cancel or delete?

Find out whether you should be canceling or deleting a booking and the difference between the two

Phoebe Davis avatar
Written by Phoebe Davis
Updated this week

When to cancel a booking

Cancel a booking if the client has let you know that they are unable to make their appointment.

  • To mark a booking as cancelled, just click the 'Cancel' button on the booking itself under 'Manage'.

  • You can then choose to rebook the clients straight away or send them an SMS to rebook themselves back in.

What does the rebook sms look like?

  • You can edit the text in the field above and then simply click on 'Send text' to get the client booked back in!

When to delete a booking

You should only delete an appointment if you have made a mistake and want to recreate the booking from scratch.

  • To delete a booking, just select 'Delete' from 'Manage' here.

  • Then confirm you'd like to delete the booking!

Any deleted bookings will appear in your deleted booking log in Reports! Find out more here.

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