Slick

SMS reminders are sent to clients ahead of their bookings to help reduce no-shows

<a href="#h_8de25d3a8d">SMS Reminder Facts</a>

<a href="https://help.getslick.com/en/articles/1750865-can-i-edit-text-reminders-or-customise-them" rel="nofollow noopener noreferrer" target="_blank">Can I edit text reminders or customise them?</a>

<a href="https://help.getslick.com/en/articles/1643115-can-i-send-more-than-one-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Can I send more than one text reminder?</a>

<a href="https://help.getslick.com/en/articles/2800249-can-my-client-cancel-by-replying-to-the-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Can my client cancel by replying 'No' to the text reminder?</a>

<a href="https://help.getslick.com/en/articles/1910227-can-the-text-reminders-come-from-my-salon" rel="nofollow noopener noreferrer" target="_blank">Can the text reminders come from my salon?</a>

<a href="https://help.getslick.com/en/articles/3115555-my-client-hasn-t-received-a-reminder" rel="nofollow noopener noreferrer" target="_blank">My client hasn't received a reminder</a>

<a href="https://help.getslick.com/en/articles/2800306-what-does-stop-mean-in-the-text-reminder-do-i-need-to-do-anything" rel="nofollow noopener noreferrer" target="_blank">What does 'STOP' mean in the text reminder?</a>

<a href="https://help.getslick.com/en/articles/1640999-when-do-clients-receive-text-reminders" rel="nofollow noopener noreferrer" target="_blank">When do clients receive text reminders?</a>

<a href="https://help.getslick.com/en/articles/2800316-why-can-t-my-client-reply-to-their-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Why can't my client reply to their text reminder?</a>

<a href="https://help.getslick.com/en/articles/2800149-why-is-the-time-in-the-text-reminder-different-to-the-booking-start-time" rel="nofollow noopener noreferrer" target="_blank">Why is the time in the text reminder different to the booking start time?</a>

<a href="https://help.getslick.com/en/articles/1642759-how-can-i-check-if-a-client-was-sent-a-reminder" rel="nofollow noopener noreferrer" target="_blank">How can I check if a client was sent a reminder?</a>

<a href="https://help.getslick.com/en/articles/2800271-how-to-see-what-your-client-has-replied-to-their-text-reminder" rel="nofollow noopener noreferrer" target="_blank">How to see what a client has replied to their text reminder</a>

<a href="https://help.getslick.com/en/articles/2800118-how-to-switch-off-text-reminders-for-all-clients-or-individual-clients" rel="nofollow noopener noreferrer" target="_blank">How to switch off text reminders for all clients or individual clients?</a>

<a href="https://help.getslick.com/en/articles/4687482-digital-appointment-cards" rel="nofollow noopener noreferrer" target="_blank">Can clients receive another message when I book them in?</a>

1. <a href="#h_8de25d3a8d">SMS Reminder Facts</a>
2. <a href="https://help.getslick.com/en/articles/1750865-can-i-edit-text-reminders-or-customise-them" rel="nofollow noopener noreferrer" target="_blank">Can I edit text reminders or customise them?</a>
3. <a href="https://help.getslick.com/en/articles/1643115-can-i-send-more-than-one-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Can I send more than one text reminder?</a>
4. <a href="https://help.getslick.com/en/articles/2800249-can-my-client-cancel-by-replying-to-the-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Can my client cancel by replying 'No' to the text reminder?</a>
5. <a href="https://help.getslick.com/en/articles/1910227-can-the-text-reminders-come-from-my-salon" rel="nofollow noopener noreferrer" target="_blank">Can the text reminders come from my salon?</a>
6. <a href="https://help.getslick.com/en/articles/3115555-my-client-hasn-t-received-a-reminder" rel="nofollow noopener noreferrer" target="_blank">My client hasn't received a reminder</a>
7. <a href="https://help.getslick.com/en/articles/2800306-what-does-stop-mean-in-the-text-reminder-do-i-need-to-do-anything" rel="nofollow noopener noreferrer" target="_blank">What does 'STOP' mean in the text reminder?</a>
8. <a href="https://help.getslick.com/en/articles/1640999-when-do-clients-receive-text-reminders" rel="nofollow noopener noreferrer" target="_blank">When do clients receive text reminders?</a>
9. <a href="https://help.getslick.com/en/articles/2800316-why-can-t-my-client-reply-to-their-text-reminder" rel="nofollow noopener noreferrer" target="_blank">Why can't my client reply to their text reminder?</a>
10. <a href="https://help.getslick.com/en/articles/2800149-why-is-the-time-in-the-text-reminder-different-to-the-booking-start-time" rel="nofollow noopener noreferrer" target="_blank">Why is the time in the text reminder different to the booking start time?</a>
11. <a href="https://help.getslick.com/en/articles/1642759-how-can-i-check-if-a-client-was-sent-a-reminder" rel="nofollow noopener noreferrer" target="_blank">How can I check if a client was sent a reminder?</a>
12. <a href="https://help.getslick.com/en/articles/2800271-how-to-see-what-your-client-has-replied-to-their-text-reminder" rel="nofollow noopener noreferrer" target="_blank">How to see what a client has replied to their text reminder</a>
13. <a href="https://help.getslick.com/en/articles/2800118-how-to-switch-off-text-reminders-for-all-clients-or-individual-clients" rel="nofollow noopener noreferrer" target="_blank">How to switch off text reminders for all clients or individual clients?</a>
14. <a href="https://help.getslick.com/en/articles/4687482-digital-appointment-cards" rel="nofollow noopener noreferrer" target="_blank">Can clients receive another message when I book them in?</a>

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SMS reminder be sent to your clients either 24, 48 or 72 hours before their booking start time

Clients can reply with a 'Y' which will confirm their booking in your calendar

- SMS reminder be sent to your clients either 24, 48 or 72 hours before their booking start time
- Clients can reply with a 'Y' which will confirm their booking in your calendar

<i>→ </i>they have a valid mobile number

→ their booking is more than 24, 48 or 72 hours away (depending on which one you have chosen)

→ their booking wasn't previously moved after the 1st SMS reminder was sent

→ their SMS reminder preferences in their profile is not set to 'off'

SMS reminders can't be edited but the option to have 'N to cancel' instead of 'call the salon to cancel' can be changed by contacting us on Live Chat

SMS reminders will not be sent if the booking has been confirmed in the salon by pressing 'Confirm' on the booking

- Clients will only be sent a reminder if:
   
  <i>→ </i>they have a valid mobile number
  → their booking is more than 24, 48 or 72 hours away (depending on which one you have chosen)
  → their booking wasn't previously moved after the 1st SMS reminder was sent
  → their SMS reminder preferences in their profile is not set to 'off'
   
- SMS reminders can't be edited but the option to have 'N to cancel' instead of 'call the salon to cancel' can be changed by contacting us on Live Chat
- SMS reminders will not be sent if the booking has been confirmed in the salon by pressing 'Confirm' on the booking

Unlimited SMS reminders are included in your monthly subscription

- Unlimited SMS reminders are included in your monthly subscription
   

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!