Skip to main content
Purchasing SMS bundles

How to buy more SMS credits for your client communications

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

To purchase SMS credits this can be done as follows:

  • Going to Clients, Notifications & Marketing

  • Click Get More SMS Credit

  • Choose 1 of the 3 bundles

  • Click Confirm

Credit can also be purchase at any time when you run out and try to send a message. You will be prompted when you do not have sufficient credit to fund the volume of messages you are sending.

How can i check my balance?

At the top of the Clients page you will see your balance

After each message has been sent you will also see your balance.

How do are these invoiced?

The amount displayed + VAT will be invoiced to your card on file immediately.

This will be separate from your monthly subscription which is billed on 1st of each month.

What messages do these cover?

SMS credits are used for the following areas of client communication:

  • Ad hoc messages sent to individual clients from Notification or bookings

  • Deposit request messages

  • Mass communications sent from the Clients, Notifications & Marketing tool

  • Automated communications sent from the Auto Client Connect tool

  • GDPR messages that are sent the first time a client receives 1 of the above messages

What messages are excluded?

You do not need SMS credit for the following client messages

  • SMS reminders are included for free in all plans πŸ™Œ

  • Digital Appointment cards are included for free in Advanced & Supercharged plans. These are an optional extra for those on Essential or other plans


Why offer bundles not per SMS pricing?

Bundles allow you to stay in control and set a budget. Purchase 50/500/2000 credits and you know what you have bought and what you have to work with! No danger of racking up a large bill

Will i lose them if i don't use them?

No! Any credits you purchase will simply roll over from 1 month to the next. No expiry date!

Who can purchase bundles?

Receptionist / Stylist level users can only purchase 50 credit bundles

Manager level users can only purchase 50/500/2000 credit bundles

Be transparent, what is the cost per SMS?

We are transparent: SMS bundles are equivalent to 7p + VAT per message.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

Did this answer your question?