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Wait list columns in salon

How it works, how to enable and disable a waitlist.

Rob Smith avatar
Written by Rob Smith
Updated over a week ago

A waitlist is a great way to fill last minute slots.

If a client is flexible, let them register on the wait list and if a slot becomes available you can confirm their appointment last minute!

Please note waitlists are only bookable online for 2+ column accounts.

How does it work?

You will need to add a new column, for each waitlist required, to your calendar which has a special purple header to make it stand out.

You can then hold client bookings here and then move them to the relevant stylist / time slot when you want! Simple!

The details!

✅ Bookings in the waitlist columns will not receive SMS reminders

✅ Clients will not be asked for deposit payments if booked online

✅ Your waitlist will automatically show online but WILL NOT show as a column in 'Online Bookings & Payments'

✅ Waitlist columns do not count towards your core subscription column count

How to set up a waitlist

To create a waitlist, head to :

  • Menu - Staff & Business Settings.

  • Go to 'Staff access ' and then click 'New staff member'.

    Select that this user needs a column and then give your waitlist a name, we would suggest "Stylist name Waitlist".

  • Click save changes!

Please note - the 'Job title' should be the same as the stylist for whom the waitlist is for.

  • Next, select your waitlist column from the list.

  • Select the "Make this a waitlist" tick box.

Don't forget to press save changes again and that's done!

What to do when a slot becomes available?

To get your client booked in, simply drag the booking from the waitlist to the available slot.

From here you can 'Confirm change' to message your client to let them know they have been booked in.

And request a deposit straight from their booking with the 'Request Deposit' button. Your client will be sent a payment link directly to their phone which will allow them to pay via Credit/Debit card and Google Pay/Apple Pay.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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