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All About Deposits

How to take pre-payment for bookings and accurately record deposits paid, redeemed & refunded in your accounts and staff takings

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

There is no restriction or set limit on the deposit amount you can take. You can choose to take 100% up front for some clients, 50% for others, and none for others. Slick gives you full flexibility to do take deposits when and how you choose.

To take deposits through Slick Pay you will first need to setup a Stripe account

How do I take deposit for a booking and how do I refund a deposit?

More Deposit Information

Will deposits taken show up in my end of day or end of week cash up?

Yes. While deposits taken should not be "banked" as revenue until they are redeemed against a service or product purchase, Slick will help you balance your cash flows by showing a "Deposits" line in your cash up screen, which will display the sum total of all deposits taken in that time period, minus any deposits refunded. See below for for more information on refunding deposits.

Deposits taken that day are now added to your daily total takings box in Cash Up. They will be included in your total revenue amount but not included in the cash and card sub totals.

Please also note that deposits taken will not show up in your revenue reports until they are redeemed at checkout. You can see a list of credit on account by client name in Menu > Settings > Client Deposits.

To view redeemed deposits, please visit your Cash/Card split reports via Menu > Reports.

Will deposits paid in advance be automatically deducted from a client's bill at time of checkout?

Yes, if a deposit has been taken for a booking, it will automatically appear as a deposit being redeemed agains the total value of the client's booking, displaying the total remaining to pay at the bottom of the screen, like so:

However, if your client prefers not to use their deposit as part payment for their booking, and instead leave some (or all) of their credit on balance, you can adjust the amount in the "Enter deposit amount" box to whatever the client prefers.

Any remaining credit that is not redeemed in this bill will remain on the client's account, being visible in Client Deposits, and redeemable against another booking by using the Search Deposits function in Checkout.

If a deposit is not showing in 'Available' then this is currently attached to a future booking can is not yet available. To make it available, you will need to delete the future booking and choose to 'Hold the deposit as credit on the client's account for future use:

You will then need to rebook the future booking.

When do Deposits appear in my revenue reports?

A Deposit is only recognised as revenue when it is redeemed in exchange for goods or services, so deposits are only accounted for as revenue when a client bill is processed, using up their deposit as part or full payment.

For example, on Monday a client books in for a Cut & Blowdry that Friday. The CBD is £50 so the client pays the salon a £10 deposit in cash on Monday.

So on Monday:

  • The salon's cash up will be up by £10 (cash received for the deposit)

  • The salon's revenue report will not be impacted as the £10 is not yet revenue until the service has been redeemed (or cancelled outside of policy, in which case the salon keeps the £10 as revenue for the inconvenience caused)

On Friday, the client comes in for her £50 CBD and pays her bill using her deposit credit (£10) leaving £40 to pay which she pays for then in cash.

So on Friday:

  • The salon's cash up will be up by £40 (cash received for the rest of the booking)

  • The salon's revenue report will show the full £50, as that was the date the client redeemed her service so the salon banks the full £50 as revenue.

Client Deposits: How do I know if a client has credit on balance and how much?

You can see a list by client of 'credit on account' as well as more detail on when a deposit was taken, redeemed at checkout, or refunded, by clicking on Menu in the top left, then Client Deposits.

Here, you will see a list of deposits/credit currently on account for different clients. If you click on 'View Details', you can see how and when the deposit was taken, redeemed or refunded:

If I void a transaction, will the deposit go back onto the clients account?

Yes, when you void a transaction where a deposit was used as part or full payment, that deposit will go back onto the client's account an reappear in the bill if you click "re-checkout" to correct a bill mistake, so you can choose to use that client's deposit as a method of payment again, as you did in the original transaction.

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