First you will need to setup a Stripe account if you haven't already. When you make a booking, you will be asked if you would like to request a deposit now.
You can send a deposit request straight from the client's booking
Click on the client's booking and then choose 'Request Deposit'.
You can then enter the amount your client will be asked to pay as a deposit. You can also review the SMS that will be sent to your client. This will cost 2 Credits.
You can see on the booking when the deposit request was sent and you will be updated in ’Notifications’ when your client has completed or declined your payment request.
...and when it has been paid/accepted.
If a client has been sent a deposit request but has not yet paid their deposit, they will be send a Deposit Reminder SMS 48 hours before the start of their booking.
If you want to re-send the deposit request please copy/paste the message from the client profile to re-send or you can cancel the appointment and re-send a new deposit request from there!
Important - It is not possible to request a deposit from a repeat booking! You need to add credit to the client profile in this case.
Cancelled/No show Bookings and deposit refunds
If your client cancels their booking or they don't turn up, you can choose what you do with their deposit.
No-Shows
If your client doesn't turn up for their booking, click on their booking then 'No Show'.
You then have three options to proceed with deposits, as seen below.
Booking cancellation
If your client tells you they are unable to make their booking and need to cancel, you can choose what you do with their deposit.
To do this, click on the client's booking then 'Cancel' then 'Yes, Cancel'.
You can then choose what you want to do with the deposit from the three options in the screenshot above, and click Confirm!
Refunds for SlickPay payments - what about the fees?
Refunds & Your Stripe Account
When a client is refunded, Stripe always deducts the full refund amount from your account. If there aren’t enough funds in your Stripe balance, the amount will be taken from your connected bank account. To avoid this, try to keep a balance in Stripe to cover potential refunds.
i) reversal of the original money is sent to them, eg -£9.50,
ii) refund fee equating to the original fee charged. If the client paid £10 and we sent you £9.50 then the original fee was £0.50, so when it’s refunded, we will charge a refund fee of -£0.50.
Therefore, £9.50 + £0.50 = £10 that we need to give back to the client.