We know how frustrating it is putting up with no-shows. Now, you can use Slick's features to keep an eye on those no-show regulars and keep bums on seats with deposits and no-show protection!
To mark a client as no-show, click on the relevant booking in the calendar and click 'no show'. This option will only show if the start time of the booking has passed.
Your client has now been marked as a no-show.
If your client has a deposit attached to their booking, you can choose what to do with their deposit (Keep as a no-show fee, hold on the client's profile, refund), as seen below!
If your client has a card on file (through your no-show protection or previous deposit request), you will be given the option to charge the client a no-show fee.
You can also choose whether appointment cards remain in the calendar when marked as no-show or if they are removed to free up space. Check out the Calendar settings to see your option to do this!
What happens for the client?
When a client No shows and you charge them a no show fee via their appointment on the calendar, they will be sent a personalised email which is visible below. This is to ensure your clients are kept in the know - we know sometimes people forget appointments, even if they have received one of Slick's free reminders!
This email includes your cancellation policy and the details for the appointment which the client did not show up for to offer them more information on this charge. This will still be sent alongside the email receipt from Stripe for their records!