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Having Technical/Device problems?

Hints and tips from our tech gurus on how to make Slick as slick as possible.

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

Phone in your left hand? Customer wanting to check out? Another wanting to book an appointment? And now your computer decides to start whirring around.....! Our tech guys are here to offer some wise words to ensure this nightmare scenario doesn't happen at your salon....

Most problems can be fixed with a hard refresh of your browser. Click here for instructions on how to do this. If this hasn't fixed the problem, please read on.


  • We advise using Safari on an iPhone or iPad and Chrome on any other device. To download chrome, please follow these instructions.

  • Is your browser up to date? Find out below how to ensure its all up to date. 

Chrome: follow these instructions
Safari: Follow these instructions

Operating system

As well as updating your browser, make sure you have updated you operating system.

Apple: follow these instructions
Windows: follow these instructions


A few tips to ensure a speedy connection:

  • Check your WiFi speed. Click here to check your internet speed. An upload speed of 8mps is more than enough to run Slick.

  • If it is less or signal is irregular then speak to your internet provider to see what they can offer you and whether there is an upgrade available.

  • Most mobile phone providers offer a range of 'dongles' that provide mobile internet and can provide an alternative to broadband especially in remote areas.

  • Check the number of other WiFi signals in your area. If there are lots then you might suffer from interference. If you have a laptop or a desktop then connect your computer direct to the internet via an ethernet cable.

  • If it is still slow then check the number of devices using your internet. More devices, the slower it will be so ask the staff to disable their phones WIFI.

  • If you experience a temporary drop in speed and you are on an Apple device then connect your computer or iPad to your phone's 4G via hotspot.

We have more suggestions here for how to speed up your device if that is your primary struggle.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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