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Can my clients cancel online?

Clients have access to the Slick portal to make, cancel and rebook their bookings.

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

If your clients wish to cancel or reschedule their bookings, they can now do this via the client's booking portal:

Clients can access their bookings via your usual online booking link:

1. Clients will need to click on 'Bookings' where they will see this page with upcoming bookings.

2. They will need to login using their previously created credentials:

3. In the 'My Bookings' tab, they will need to click on your salon to see a list of their current bookings across all Slick locations as you see above ⬆️

4. To cancel their booking, they will need to click 'Cancel/Edit appointment'.

5. The next screen will ask the client to confirm if they want to cancel and direct them back to the home page to rebook with you.

6. Once cancelled, the client will then be able to get booked back in by clicking 'Book another appointment'.


If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!


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