Looking for troubleshooting? Click here.
How do I check out using the reader?
Check out this short video to see how taking payment is well....Slick!
How much does it cost?
SlickPay transaction charges are 1.29% + VAT🎉. 1 simple flat fee.
This is a flat fee for all transactions via Visa Credit, Visa Debit, Mastercard Credit and Mastercard Debit cards. Transactions via Diners Club, Corporate Cards and American Express cards will be charged at an additional 2.5%
Reporting your PCI compliance now takes minutes as Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider.
Can I use data hotspot or wifi?
You can use either but you need to connect to a password protected network to operate the SlickPay reader.
See how to change the network here!
What card brands are supported?
Visa, Mastercard, (Including Apple Pay, Google Pay, Samsung Pay, and contactless cards).
American Express is supported however this incurs an additional charge from American Express of 2.5%
Can a freelance stylist use a Slickpay reader?
Yes. However, you will need to reconnect your SlickPay reader to the network at each location you arrive to.
You can connect your device to your mobile data hotspot but as these networks are often less consistent than a wifi connection, you may still be required to consistently reconnect your reader to your network.
Optimal use of the SlickPay reader would be in a single salon location with consistently good password protected wifi or a direct connection via ethernet cable. Slick and Stripe cannot accept responsibility for devices with connectivity issues due to location or business model.
Can clients use Apple Pay or Google Pay?
Yes, Apple Pay and Google Pay are supported.
Does the SlickPay Card Terminal save client card details?
No, the SlickPay Card Terminal does not save card details for future use.
Where can I see more information on each transaction?
Each transaction will appear under the Daily Cash Up page on your Slick account .
How do I update my reader software?
No need to manually update - readers will automatically update to the latest software from Stripe at midnight each night. If you are prompted to manually update the reader please do. This may take a few minutes.
The first update when you enable your reader may take up to 20 minutes so please leave enough time for this.
Does the terminal print paper receipts?
No, we're eco-conscious so the SlickPay terminal doesn’t print receipts. However, you will be prompted after checkout to send an email receipt to your customer.
If you wish to re-send an email receipt, this can be done from the Client Profile, on the booking history section.
Does the terminal support remote / over the phone payments?
In order to take a payment with the customer not present, you will need to send a SMS with secure link. SlickPay does not support transactions where you enter client card details directly into the reader itself for financial safety and security.
Do I need a Dock for my SlickPay card reader?
The dock has many benefits that could be helpful for your salon but it is not necessary to have one for the reader to work. The dock has rubber feet for stable countertop usage keeping your reader safe and charged at all times!
Learn more about the benefits of the SlickPay dock here to see if it would be beneficial in your salon.
Can I purchase the dock for Ethernet connectivity?
Yes, click here order the dock. The BBPOS WisePOS E Dock provides hardwired ethernet connectivity and keeps your smart reader fully charged for all-day use with the included USB-C to USB-A charging cable.
What is the PIN code to get into the terminal Settings menu?
The PIN is 07139. This is set as the default and cannot be changed.
How do I connect the terminal to another/different WiFi connection?
Swipe your finger in from the left of your terminal screen > Press Settings> Enter 07139 as the Admin PIN > Network > WiFi.
Please note, you need to connect to a password protected wifi network to operate the SlickPay reader.
How long does the battery last?
The reader has energy saving functionalities to save on battery life when not in use. With a full charge but aggressive usage, it is expected to last ~ 8 hours (of continuous use). But we've seen the WisePOS E last as long as 15 hours under minimal usage.
We recommend purchasing the Stripe display and charging dock to keep your salon looking slick and reader ready to go at all times! Order yours here!
How do I know when the reader is charging?
NOTE - Plug the reader in on the right hand side, with the thunderbolt beside the hole. You know your reader is charging when the little rectangular light above the screen flashes and you will see a lightening bolt on the battery icon with the % charged.
Can I order reader parts?
Yes, please contact Slick customer support via the chat bubble to order a replacement charging wire.
When will I get my payments?
If I change my mind, can I return the reader?
Slick are unable to accept returns for the card reader. By purchasing a card reader from Slick, you agree to take full responsibility for ensuring the reader meets your criteria including ensuring you have an adequate internet connection.
In the case of faulty card readers, our partner Stripe offer a 1-year warranty on faulty readers. Please contact Customer Support to raise a Warranty Ticket. Should your case be approved, a new reader will be shipped free of charge within 5 business days
What if my reader is disconnecting from the internet?
If your reader is going into sleep mode and disconnecting from the wifi, please follow the steps here.
Swipe right at the bottom of the screen
Click Settings
Enter admin pin 07139
Tap on Appearance
Tap on the box under “Display timeout”
Change it to “Never”
Please note, if you have a SlickPay charging and display dock your reader will also not go into sleep mode/disconnect. Order yours here!
Please note, you need to connect to a password protected wifi network to operate the SlickPay reader.
How do I get the reader to restart?
Press and hold the power button for 6 seconds to restart.
How do I do a factory reset?
Hold the Blue buttons on both sides of the device for 15 seconds.
When prompted to reset the reader, select Yes to factory reset.
Can I disable the sound on the reader?
Yes. To do this swipe from left to right to get to 'settings'. Enter the admin pin 07139. Go to 'sound' and untick the box on 'payment tone'. This will mute your reader.
What do the lights on the reader indicate?
The red light indicates that the reader is charging.
The green light indicates that the reader is ready to process a contactless payment.
Is it possible to use a Stripe BBPOS WisePos E reader from another provider?
Yes. Just ask our team for help via the Live chat and we can link your old reader to your Slick account.