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Understanding Cancellations & Rescheduling
Understanding Cancellations & Rescheduling

How to ensure cancellation figures are correct

Pia Jackson avatar
Written by Pia Jackson
Updated over a week ago

Did you know, the average business loses ยฃ2,000 per month through cancellations? ๐Ÿ˜ฑThat's a ยฃ24,000 loss per year. Imagine what you could do with that extra money?๐Ÿค‘

Even if a client reschedules for next week, you're still left with an empty slot that you're paying for which means reduced profit. ๐Ÿ‘Ž

Let's make sure you're using Slick correctly so your reports are accurate and you're making as much money as possible. ๐Ÿ’œ

When to click CANCEL:

  • If a client cancels last minute OR

  • If a client wants to reschedule within 48 hours of their booking starting

When to click RESCHEDULE:

  • When a client wants to reschedule their booking IF they are doing so at LEAST 48 hours prior to their booking starting

When to click DELETE:

  • In theory, NEVER! Made a mistake? Click 'EDIT' or 'RESCHEDULE' and it will lead you to the same place to make changes

  • Make sure your team are NOT clicking DELETE when cancelling a booking otherwise your cancellation report will not be accurate

    When to click NO SHOW:

  • When a client no shows on the day

Start earning more in your business today with deposits! We recommend a deposit for ALL online bookings and select in-salon bookings (new clients, high ticket items and those naughty repeat offenders.)

Nervous about taking deposits? Watch the wonderful Ruby from Leaf Hairdressing talking about how she did it HERE

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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