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Support on my Stripe account
Support on my Stripe account

Login issues, verification problems or making changes to Stripe. Find out how to handle with Stripe or to contact their support team direct

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

Slick is partnered with global payments provider Stripe. They are the trusted payment provider of other online businesses such as Deliveroo, Booking.com H&M.

Slick Technical Support ARE able to advise on the following areas:

  • Setting up your Stripe account

  • Disconnecting your Stripe account

  • Card Machine ordering & delivery

  • Troubleshooting your Card Machine

Slick Technical support are NOT able to advise on the following areas:

  • Verifying your Stripe account

  • Troubleshooting verification e.g passport not recognised

  • Verifying your email address

  • Verifying your phone number

  • Changing account details e.g phone number

  • Retrieving access to a lost email and/or phone number

  • Status of a payout

This is because this information requires authentication and you will need to work directly with Stripe as the account owner.

Unfortunately Slick Technical Support can not contact Stripe on your behalf. Stripe take authentication very seriously and ensure that they only deal with the account owner.

The account owner is defined as the person who has access to the email address which was used to sign up to your Stripe Express account.


Stripe Support

I am struggling to login

Check out the article here from Stripe on how to regain access to your account - https://support.stripe.com/questions/trouble-signing-in

This offers detailed information on the Stripe platform and how to reset your password, temporarily disable 2 factor authentication and further troubleshooting if you still cannot access your account.

If you cannot login, please follow the steps above from Stripe to try and regain access. If you still cannot get into your account you will need to email Stripe directly from this page.

You can also follow their RECOVERY flow if you are the account owner to re-gain access.

My account is unverified or I need help verifying my account?

Please access your account from Menu - Online booking, E vouchers and payments.

From here, you should be able to view the restriction and the details required by Stripe to enable or re-enable your payouts.

If you need further assistance in understanding what is required of you to submit then please contact Stripe Support here - https://support.stripe.com/?locale=en-GB

I have made an error or I have a change to make. I need to disconnect my Stripe account from Slick.

Please contact Slick Technical Support via Live Chat. They will be able to disconnect your account so you can start again. If you need to make a change such as business type, we advise you to create a new account. Simply contact the Support team via Live chat to ask them to remove your old account and you will be notified when you can link a new one.

Please note - Your online booking and payment processing will need to be temporarily paused while the old/incorrect account is disconnected.

If you do not wish to start again and need to change email or phone then please contact Stripe Support.


If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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