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Processing refunds via SlickPay

Using a SlickPay card reader? Need to process a refund?

Rob Smith avatar
Written by Rob Smith
Updated over a week ago

Using a SlickPay card reader? Need to process a refund?

Find out here the super easy way to process a refund!

  • To refund the client, firstly you need to go to Menu - Cash up.

  • Scroll down to Client bills where you will see all of your checked out appointments for this day.

  • When you have found the bill, select 'Refund/Edit' on the far right.

  • You will then see this window.

If the client paid card in store via your SlickPay card reader, this will refund them the same amount they paid in store. Simple!

Please note, if the client paid part cash/other then you will need to manually refund this amount to the client. SlickPay will return the amount paid via your SlickPay card reader.

What about the fees?

On the date of the refund, your Stripe account will always be debited the full amount of the client’s refund, ie if client is refunded £10, you will have Total Stripe Payout of £10, and this will appear as 2 transactions:

i) reversal of the original money we sent to them, eg -£9.50,
ii) refund fee equating to the original fee charged. If the client paid £10 and we sent the salon £9.50 then the original fee was £0.50, so when it’s refunded, we will charge a refund fee of -£0.50.

Therefore, £9.50 + £0.50 = £10 that we need to give back to the client.

If the payment and refund were on the same date, it would look like this.

If you want to make edits to this appointment, then you can select 'Re check out' on the far right where you had previously seen 'Refund/edit'.

Find out more about that here.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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