Whether your client booked over the phone or in person, you can now send them a link via SMS which allows them to pay a deposit right from their mobile phone.
You'll need to setup a Stripe account to do so.
Take deposits
You can choose the deposit amount to request on a per client basis:
Your client will receive a text message with the request and a link to create an account (or login if they have previously booked online) and add their card details. Your client will have the option to pay the deposit or total amount, or decline the request:
Check if a client has paid their deposit
Either way, you will be notified in your Activity Feed of their action:
And you will see on the appointment whether they have paid or declined or not yet actioned:
How do I refund a deposit?
You can delete a deposit that is attached to a booking by deleting the booking or marking it as a no-show. You will then be given the option to refund the deposit, keep the deposit or keep the deposit on the client's account for future use.
Deposit FAQs
How much does this cost?
Each Deposit request takes 2 SMS from your credits. If you would like to reduce this to 1 SMS or customise the wording then you can change the template in Automated Marketing
Why can't I see the "Request deposit" button on the appointment modal?
There are a few cases where you won't see the button:
If it is a repeat booking
If the client has already paid a deposit
If the client doesn’t have a mobile number
If the booking is in the past
If the booking value is £0
Can I resend a deposit request if my client declines?
Yes, just delete the booking, make a new one and send a new request. You may wish to text them before resending just to understand why they declined and explain that you'll need the deposit to confirm their booking.
You can also go to the booking entry on their client profile. Here you can see any past SMS sent that are relevant to that booking. Here you can copy and paste the SMS and re-send via the 'send text' button on the booking.
Where do I see the deposits?
Outstanding deposits can be seen from the menu - client deposits. Here you can also see the method by which they were paid and your total value of outstanding deposits.
You can see deposits paid today on the Deposits Log at the bottom of the Daily Cash Up. These will also show up on the Payments report in Business Reports.
When do I receive the deposits into my bank?
Your deposits are paid via the same schedule as all of your Stripe payments.
By default, Slick offers next day pay outs on the schedule here. You can also receive them weekly or monthly.
You can check all received and pending payments in Menu - Online Bookings, E vouchers & Payments - Business: Stripe Account & Online Deposits - View Dashboard.
