This guides you through how to take tips with Slickpay (ie. take tips using card on-file or card in-store) - to see how to take tips via cash, a non Slickpay card reader or a bank transfer, visit this article here http://help.getslick.com/en/articles/9887013-how-to-take-tips-without-slickpay.
Taking a tip via Card on-file or Card in-store (without tip prompt)
To take a tip, go to checkout and click the purple button that says "Add Tip"
Then enter the tip in the "Amount" box.
If you have SlickPay tip prompt enabled on your card machine and the client is paying via card in-store: do not enter tip amount here. They will be prompted to add a tip in the card machine.
Whichever payment method you choose for your client at checkout on the below screen, when you add the tip, it will automatically be added to the total charge on that payment method.
You can still manually edit how much money the client is paying via what method in the bottom bar at checkout
For example, if your client has a card stored on file and you have chosen card on file as the payment method for the appointment, the tip amount will be added to that charge.
When you then go to take payment for the service, the client's card will be charged on file for the service fee and the tip charge at the same time.
Taking a Tip via the Card in-store (using Tip prompt)
You can now enable the automatic prompt for tipping on your SlickPay card reader!
To enable this feature, just use the live chat to request it via the support team and we’ll get it enabled for you right away!
Once you have switched on your automatic tip prompt, when checking your client out via card in store DO NOT ADD A TIP AT CHECKOUT because your client could then be charged twice. We have kept the add tip option there in case your client wants to pay card on file.
When you go to check out your client via card in store, the card reader will fire up and your client will see this screen:
They have the option to select 5%, 10% ,15%, a custom amount or opt for no tip.
How are Tips split between staff?
All Slickpay tips, regardless of whether they are via card on-file, card in-store using the tip prompt or without the tip prompt, are split the same way. For appointments with multiple services and multiple staff members, the tips are split equally between staff, regardless of any difference in duration of price of each service the staff member did.
In the above example:
Steph - Highlights £100
Kamara - Smoothing treatment £50
Sophie - Cut & Blowdry £50
The client leaves a £15 tip. Steph, Kamara and Sophie get £5 of that tip each.
Any staff member who performed a service with the client will receive an equal share of the tips, irrespective of the service.
So even if they completed a £0 service, they will receive an equal share, because the client may have already paid or received a discount for that service, but the staff member still performed it.
Any staff member who just sold the client a retail product but did not perform a service will not receive any share of the tips.
Example
In this example, Irisha and Jenny both get £5 each of the £10 tip, although Irisha had a 100% discount on her service, and Josh gets £0 of the tip because he only sold a retail product and didn't do a service.
Where/how do Tips get paid out?
In cash up, the total value of the appointment (including the tip) will go in the top table for the relevant payment method, and the tips are separated out in the tips column.
All Slickpay tips, regardless of whether they are via card on-file, card in-store using the tip prompt or without the tip prompt, will appear in the payout report in Cash up under 'SlickPay tips'. 'Client Amount' shows the value of the tip the client left and 'Stripe Payout' shows the amount that was paid out in stripe after fees.
This is what the cash up would look like for the previous example (assuming the client paid card in-store), where Irisha and Jenny got a £10 tip between them (£5 each). That tip is included in the 'Card in-store payments' row in the left hand table because that shows all Card in-store payments. The payout report splits the client’s total payment into 'Client bills via Card in-store' and 'SlickPay tips'.
Note that if you have taken multiple tips, you can also expand the 'SlickPay Tips' section to see exactly how much in tips each Client left and for which appointment:
Self employed staff members will be paid their portion of the tip directly into their stripe account. You can see how much they've taken in tips by filtering for the staff member and viewing their payout report and payments table in Cash up:
For employed staff members, their portion of the tip will go into the main business stripe account.
Please note that whoever is the account holder of the account the tip is being paid out to will hold the fees for the tips. That means if tips are paid out to the main salon accounts, the tip will be paid out into the account net of fees. If tips are paid out to a self employed staff member's account, the tip will be paid out into their account net of fees.
For an easy way to view Tips per employed staff member, please head to Business reports -> Payments tab, where you will see Tips per staff member in the top table:
Tips are paid out as a separate transaction in stripe. That means if you've checked out an appointment and taken a tip on top of the appointment, you will see 2 separate transactions in stripe - 1 for the appointment and 1 for the tip. For the above example, it would look like this in your stripe dashboard:
