Two-Factor Authentication (2FA) adds an extra layer of security to your account. Once enabled, you’ll log in with your email and password plus a code from a secure SMS (text message).
Setting up 2FA
How do I set up 2FA?
Follow the steps in the video above, you just need to enter your mobile to your User profile, select verify and then enter the code sent direct to your mobile!
Can I use my email address instead of my phone?
No. Verification codes are sent by SMS only.
Can my salon manager or account owner manage 2FA for me?
No. Only each individual user can manage the mobile number associated with their own account. Managers can't view or reset 2FA for staff.
Logging in with 2FA
Will I need to enter a verification code every time I log in?
No, you will be able to accept a 'Trust this device' option that means you only have to enter your 2FA code every 30 days.
You will have other 2FA checks if there is anything suspicious on the login attempt, for example a new location.
What happens if I haven't added my mobile number yet?
You'll be prompted to add that by Slick. You need to add it from the settings under your Staff profile. You'll then be prompted to approve 2FA on your next login.
Does 2FA work on the mobile app?
Yes.
Verification codes
How long does the SMS take to arrive?
Usually within seconds. If it hasn't arrived after around 30 seconds (with signal), click on Resend code. If that doesn't work, close all tabs or the app and try again, making sure your phone has good signal coverage!
What happens if I enter the wrong code?
Three incorrect attempts results in a 15-minute lockout. After this, you can simply try again but do be careful when adding codes to get access!
Changing your phone number
How do I change my mobile number?
You can quickly update it in Settings > User Profile while logged in to your profile.
What if I've lost my phone or changed my number and can't log in?
Contact Customer Support. After verifying your identity, they'll help update your number.
Troubleshooting
What if I don't have my phone with me or don't have mobile signal?
You won't be able to complete sign in until you can receive the SMS. If you've permanently lost access to your phone or number, contact Customer Support.
Thanks for helping us keep you protected!