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Email marketing FAQ's

Frequently asked questions on our Email marketing suite

Written by Serena Rizzo

FAQs

How much does sending cost?

£0.02p per email.

Your first blast is free!

Pricing comparison (Slick vs competitors)

Scenario

Slick

Fresha

SalonIQ (Pay-As-You-Go)

SalonIQ (Subscription)

Send 500 emails

£0.00 (first blast free) / then £10.00

£10.00

£14.12 (£6.62 + 500×£0.015)

£10.80 (0–500 tier)

Send 1,000 emails

£0.00 (first blast free) / then £20.00

£20.00

£21.62 (£6.62 + 1,000×£0.015)

£37.80 (501–2,500 tier)

Why salons choose Slick

Slick Email is built specifically for salons, meaning:

💇 Templates designed for the industry
🏷️ Merge tags already connected to your salon data (logo, booking link, client names)
🫂 No contact uploading or list management required
📈 You can track bookings + revenue generated, not just opens and clicks


Can I choose who receives my email?

Yes - select your clients in Slick first, then create your email blast.


Do I need to upload or manage contacts?

No - Slick handles all of this automatically as long as you start from Email Blast.


Can I design my own emails?

Yes! Use the drag-and-drop editor to build any layout you like.


Can I save my templates?

Yes - you can save and reuse templates anytime.


How many test emails can I send?

Each test email can go to up to 20 email addresses, and there's a daily limit on how many tests you can send. That's plenty for checking how your campaign looks before you send it.


Who can access Slick Email?

Any Manager on the Advanced or Supercharged plan.

Multiple managers can access Slick Email. Each manager has their own login, but they share the same Slick Email account for the salon.

New salons need to verify their identity before using Slick Email - the same quick check used for SMS and payments.


Can I send from my salon’s own email address?

No - due to new email authentication rules.

All emails send from @slicksalon.com, but you can customise:

✔ Your From Name

✔ Your Reply-to email


Where do I see campaign results?

In Slick → Sent Emails

(May take up to 10 minutes to update.)


What if my email/password isn't recognised?

If you see this error then just scroll down to 'Forgot your password?' and reset your login details for Slick Email.

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