Retaining & motivating your staff is a key part of running a business! At Slick, we recognise your team are your biggest asset
To help you incentivise and motivate your team, we've worked with your fellow business owners as well as the experts at L'Oréal to build Staff KPIs
View this video for a quick overview on how it works:
Allow individual Staff to see their KPIs To-date vs Forecast
Allow managers to compare Staff side by side
Compare periods for total Business (This feature is launching later on this year!)
Can I choose who accesses KPIs?
Yes! You can choose different levels of customisation depending on your requirements
which staff members can view their own KPIs
which staff members can view all KPIs
which staff members can edit which KPIs are shown
Staff will need their own 4-digit PIN code to access the KPI report
What KPIs can I see?
You can choose which KPIs staff can see. These will be shown for each staff member (where relevaant) AND for total business. The list of KPIs to select is below
KPIs
Total revenue
Service revenue
Retail revenue
Retail attachment / care factor
Occupancy
No. of days off
No. of client visits
No. of new clients
No. of online bookings
% of bookings made online
Client visit frequency (weeks)
Value of online bookings
Average bill
Rebooking rate
New client rebooking rate
Existing client rebooking rate
No. of clients rebooked
No. of new clients rebooked
No. of cancellations
Value of cancellations
No. of no-shows
Value of no-shows
No. of no-show/cancelled
Value of no-show/cancelled
Number of days off
Colour penetration
Revenue by category - (all active categories)
No. of empty slots
Value of empty slots
Can I see different periods?
Yes! You have quick buttons to easily navigate to the most popular periods. This makes viewing KPIs for you and the team quick and hassle-free!
Last Month
Month To Date
Next Month
Last Week
This Week
Next Week
Yesterday
Today
Tomorrow
Staff and Chair Renters can easily see what they have taken and are forecasted to take in seconds which helps you motivate and incentivise them.
You can also run reports on any custom date range to suit your needs.
Can I use this to forecast?
Yes! Staff can choose Next Month, Next Week, Tomorrow or future date range to see KPIs such as forecasted occupancy, forecasted appointment value, number of clients etc.
Can I customise what KPIs my staff can and can't see/edit?
Yes! View this article here for how to customise staff access to KPI reports.
Can I compare periods?
Stay tuned because we're bringing this feature out in KPI reports later this year! You will be able to compare Last Month vs Last Year to see if the business has grown or performance has improved. You choose the date range!