Wifi Speed

If you are finding that Slick and other websites are slow, it may be worth checking your wifi speed. Head to www.fast.com to see your current speed:

Check the table below to see if your broadband is performing at the speed needed to run Slick:

Number of Columns

Minimum Broadband Speed


4 mbps


8 mbps


15 mbps


30 mbps

If your speed is lower than the minimum amount shown, we recommend switching off your router, waiting 20 seconds and switching it back on again. If the problem persists, contact your broadband provider to see if there are network-wide problems.

Hardware performance

As well as good broadband speed, it is important that your device is performing well. To test your device, head to https://chromium.github.io/octane/. Click the ‘Start Octane 2.0’ button and wait for the test to stop running.

You will then be presented with a final score. Check the table below to see if your hardware is performing well:

Number of Columns

Minimum Octane Score









If your score is lower than in the table above, we recommend closing down any unwanted applications/pages. If the speed is still low, switch your device off, wait 20 seconds and then switch it back on again.

If you suspect your low score may be due to the age of your device, get in touch with us to discuss our hardware packages.

Screen recording: Open the pre-installed Xbox App (type Xbox into the search box to find it). Tap Windows + G on your keyboard and click ‘Yes, this is a game’.

Tap Windows + Alt + R to start and then to finish your recording. Your video will be saved in your Videos/Capture folder

Screenshots: Windows + PrtScn to take a photo of your whole screen (you may need to also press the function key depending on your keyboard)

Alt + PrtScn will take a photo of the active window

Windows + Shift + S will allow you to select an area of the screen to capture


Copy = ctrl + C

Paste = ctrl + V

Cut = ctrl + X

Undo = ctrl + Z

Select All = ctrl + A

Updates: You will be notified when there is a new system update. If you are unsure if there is one available or if you need to check which version you are on, click the start button then go to Settings → Update & Security → Windows Update

Force Quit: If an application has frozen and you are unable to click on it to shut it down, click Ctrl + Shift + Esc. Select ‘Task Manager’ from the menu. Select the application you want to quit and select ‘End Task’.

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