If you are finding that Slick and other websites are slow, it may be worth checking your wifi speed.

Check the table below to see if your broadband is performing at the speed needed to run Slick:

If your speed is lower than the minimum amount shown, we recommend switching off your router, waiting 20 seconds and switching it back on again. If the problem persists, contact your broadband provider to see if there are network-wide problems.

As well as good broadband speed, it is important that your device is performing well. To test your device, follow these simple steps.

You will then be presented with a final score. Check the table below to see if your hardware is performing well:

If your score is lower than in the table above, we recommend closing down any unwanted applications/pages. If the speed is still low, switch your device off, wait 20 seconds and then switch it back on again.

If you suspect your low score may be due to the age of your device, get in touch with us to discuss our hardware packages.

Swipe down from the top of the screen and select ‘screen recorder’. Your screen recording will be saved in ‘Photos’.

Swipe down from the top of the screen and select ‘screenshot’. Your screenshot will be saved in ‘Photos’.

To see all open applications, click on the square in the bottom right hand corner. You can then close your applications by swiping them up or swipe through them and quickly move in between your applications.

You will be notified when there is a new update available on your device. If you are unsure or need to check your current version go to Settings - System & Updates - Software Update.

If an application or webpage has frozen, you will need to force quit it to continue using it. To force quit an application (including Chrome), use the shortcut mentioned above and swipe the open application off the screen. You can also force your device to switch off by holding down the ‘On’ button.