Your cancellation policy will be shown in your online booking page when a client makes an appointment online:

Here are some templates. Please send them to us via the chat bubble and we will insert them into your online booking:

No Show Protection:

In the current climate, we ask that you enter your card details when you make a booking to allow us to protect against no-shows. Any no shows will be charged at 50% of the service price. We look forward to welcoming you back soon.

As a small business we hope you understand that we can’t afford no-shows or last minute cancellations. As such, cancellations within 48 hours will be charged £10 of the booking value, cancellations within 24 hours £15 and no-shows will be charged 100%

Online Deposits:

Given the current climate, we ask that you pay 50% of the service upfront to secure your booking. This is to protect our business financially and you will pay the remainder in salon. We look forward to seeing you.

As a small business, we hope you understand that we need to protect our business so we will be asking for 50% of your service amount upfront to secure your booking. We cant wait to see you!

For a full checklist for online booking setup, please click here

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