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How do I take a Screenshot on Windows?
How do I take a Screenshot on Windows?

It's useful for us to see what you're seeing to help solve problems. Take a screenshot or "Print Screen" and send it to us on the live chat!

Ryan P avatar
Written by Ryan P
Updated over a week ago

Sometimes we may need to see what's actually appearing on your screen in order to know what's actually going on.

  • By pressing the "Print Screen" key (or "PrtSc" on laptops) you can put an image of your current screen onto the clip-board!

  • You can then paste this into the chat you're having with the customer service representative by clicking on "write a reply", then pressing the "CTRL" and "V" keys at the same time.

  • Alternatively you can right-click and select "Paste" on the menu that appears!ย 

This may seem like it doesn't do much but having a visual aid to help us understand what's happening can help us diagnose the issue immensely!
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On a Mac or MacBook? Click here to learn how to do screenshot on that!
On an iPad or iPhone, instead? Click here!

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