Staff Performance

Shows you key KPIs for ALL your staff over a weekly range inc booking value, average bill and how busy they are.

⭐️Top Tip: This report can be used for both past and future booking values i.e if you want to see next weeks forecast.

Occupancy: the % of available time that the staff member was booked with clients
Booking value: £ value of appointments booked.
Average booking value:  value of appointments booked / total appointments

NB Booking value: is based on value of appointment in the calendar. This is different to Revenue which is calculated based on the value at Check Out

Appointments

Simple breakdown of your appointments: who received online bookings and who didn't; who suffered from no-shows? It's all here!

Marked as no-show: this has to be marked using the no show button and will be recorded on the client profile

Clients

Want to see how many clients you have had? Which staff member was most requested? Who was brill at rebooking clients in?


Rebooked appointments: did the client rebook within 24 hours?
Visit frequency:  What is the average number of weeks between visits for that staff members clients?
Client requests: how many times was that staff member requested by a client

New clients also does what it says on the tin!

Services

If you pay a bonus or monitor the number of services performed then this report shows the number of services per staff member.

NB  Value: is based on value of appointment in the calendar. This is different to Revenue which is calculated based on the value at Check Out

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