Can I choose my own pincode?
Pincodes are randomly generated to prevent security issues that could arise if users chose their own codes and received error messages about duplicates.
Can one user only have a pin?
No, if one user has a pin enabled then all users must have a pin. This is because once enabled, all users will be taken from their email and password page to the pin page by default and must have a pin to access the calendar.
The staff settings area has changed, what has happened with the existing email logins and permissions levels?
All your existing email logins and permission levels are unchanged.
To view and edit permission levels, add an email address to the relevant stylist's profile. From there, you can adjust the permissions and save your changes.
For security reasons, you need to attach each email address to a specific stylist. This helps to track who is using the system. While adding the emails, you can also review your team's access levels to make sure they're appropriate.
Does enabling pincodes mean staff can access at home?
Having pincode access alone does not allow remote access.
If a staff member has “remote login with email” enabled, they can access the system from home.
What if I forget my pincode?
You can ask someone with manager access to 'email pin' from your Staff profile under Staff & Business settings - Staff profiles and logins.
You can also press "forgot pin" and provide your email address to receive your pincode.
💡Top Tip💡 We recommend enabling the manager login pincode and emailing everyone their pin using the "Email pin" function when you first set up pincodes for each staff member. This way, they'll have a place to find it if they forget.
I work in multiple sites that use Slick - can I have the same pincode for all sites?
Yes, provided the email address is the same across all sites then the pincode generated will be the same.
A staff member has left - how do I remove their access?
By deleting a staff member, their access is automatically disabled.
If you’re not ready to delete their column yet, you can simply click the toggles to disable pin code and disable email login.
Please contact support to force-lock the salon, which will log out all currently active users from the system.
How do I change the Auto lock time for Pin codes?
The default Auto lock is set to lock your Salon after 15 minutes of inactivity.
The minimum time for pin code Auto lock is 1 minute. If you would like to change this, please contact us on Live Chat and the Support team will help you!
What does the pin code email look like?
This is what the pin email looks like for staff!
If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!