Watch the video!
Note - Read below to check which staff access level to grant this user.
Before you start - Slick offers 2 levels of staff access:
1. Manager
Can: Access and edit all areas of the system.
Cannot: No restrictions.
The default permission for users with Manager access. 👇🏽
2. Receptionist
Can:
Create and edit bookings and clients checkout clients, access cash up, view settings and stock, use stock management app and add stock.
Cannot:
Access any financial reports or dashboards, change service prices, add/delete services, change product prices, edit stock levels in the stock manager.
Optional via Slick support:
View client contact details and access stock to make changes.
The default permission for users with Receptionist access. 👇🏽
Custom Permissions:
You can also customise feature access levels for each staff member. Here's how you can set this up:
Go to the menu
Select 'Staff & Business Settings'
Choose 'Staff Access Permissions'
Click on the desired staff member's name
Check the box next to the feature that you want the staff member to access
Note: To set up custom permissions for a staff member, ensure they're added as a stylist (with or without column) in "staff profiles & logins", have an assigned email and permission level (Manager or Receptionist), and have either remote login or pin code access enabled.
Here is more information on
Need to add a new staff member? Find out how to add a column here.
Step by step - Add email access for staff members to login remotely
Go to Staff & Business settings and then to 'staff profiles & logins'.
Just click on the staff profile on the Staff access list and you will see the toggle below!
When you want to allow a staff member to log in anywhere - click the toggle to enable this. (It will turn purple!)
You will then see this pop-up like below 👇🏽
Once you click on “enable” the user will be sent an email with a temporary password and a login link.
The email with a temporary password and login link looks like this 👇🏽. This temporary password can then be used to sign in to www.getslick.com where the staff member will be prompted to add their own password!
The temporary password is 8 characters long - Please make sure you're using all 8 characters and where you can please copy and paste it.
How to Troubleshoot Login Issues for Staff Members on Slick
If a staff member is experiencing login issues on Slick, the following steps will guide you through resolving the problem effectively. This includes scenarios where a temporary password is involved or when the staff member cannot log in despite having a correctly set-up account.
Common Login Issues
Staff members may face login issues due to:
Typing in the incorrect temporary password.
Incorrect email address.
Inbox full or undeliverable email address.
Step-by-Step Troubleshooting Guide
1. Temporary Password Verification
Ensure that the staff member has received their temporary password. Allow up to 10 minutes for this to arrive and check junk and spam!
Make sure to copy and paste the password with all characters, including - ! * or even a full stop!
2. Verifying Email and Account Details
Confirm that the email address on record is correct. If the email is receiving other notifications, such as calendar sync emails, this indicates the email address is valid.
If the email has been added incorrectly - please contact Slick customer support to remove the incorrect email and add the correct one.
3. Contacting Support
If none of those steps fix the login issue, you can reach out to Slick’s support team via live chat and we’ll take a closer look. As a quick check, make sure you’re using the correct email and account type for the platform you’re trying to access. If you’re not sure which login to use, it’s best to double-check with your salon or admin.