FAQ's
Can I choose my own pin code?
Pin codes are randomly generated to prevent security issues that could arise if users chose their own codes and received error messages about duplicates.
Can one user only have a pin?
No, if one user has a pin enabled then all users must have a pin. This is because once enabled, all users will be taken from their email and password page to the pin page by default and must have a pin to access the calendar.
Does enabling pin codes mean staff can access at home?
Having pin code access alone does not allow remote access.
If a staff member has “remote login with email” enabled, they can access the system from home.
What if I forget my pin code?
You can ask someone with manager access to 'email pin' from your Staff profile under Staff & Business settings - Staff profiles and logins.
You can also press "forgot pin" and provide your email address to receive your pin code.
💡Top Tip💡 We recommend using the master toggle to enable all pin codes at once.
I work in multiple sites that use Slick - can I have the same pin code for all sites?
Yes, provided the email address is the same across all sites then the pin code generated will be the same.
A staff member has left - how do I remove their access?
By deleting a staff member, their access is automatically disabled.
If you’re not ready to delete their column yet, you can simply click the toggles to disable pin code and disable email login.
Please contact support to force-lock the salon, which will log out all currently active users from the system.
How do I change the Auto lock time for Pin codes?
The default Auto lock is set to lock your Salon after 15 minutes of inactivity.
The minimum time for pin code Auto lock is 1 minute. If you would like to change this, please contact us on Live Chat and the Support team will help you!
What does the pin code email look like?
This is what the pin email looks like for staff!
