You can send request deposit payment links to your clients two ways. First you will need to setup a Stripe account if you haven't already.

When you make a booking, you will be asked if you would like to request a deposit now:

You can send a request straight from the client's booking:

1. Click on the client's booking and then choose 'Request Deposit':

2. You can then enter the amount your client will be asked to pay as a deposit. You can also review the SMS that will be sent to your client:

Please note, texts cost 6p/message

3. You can see on the booking when the deposit request was sent...

...and when it has been paid/accepted:

Cancelled Bookings & No-Shows

If your client cancels their bookings or doesn't turn up, you can choose what you do with their deposit


If your client doesn't turn up for their booking, click on their booking then 'No Show'

You can then choose to 'Keep the deposit as a no-show fee':

Booking cancellation

If your client tells you they are unable to make their booking, you can choose what you do with their deposit:

  1. If the client has not given enough notice, you can 'Keep the deposit'

  2. You can 'Hold the deposit' for the client to use at a future date

  3. Or you can 'Refund the deposit'

To do this, click on the client's booking then 'Delete' then 'Yes:

You can then choose what you want to do with the deposit:

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