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Request and refund a deposit remotely through Slick Pay.
Request and refund a deposit remotely through Slick Pay.

Request a deposit from your clients straight from their Online booking!

Phoebe Davis avatar
Written by Phoebe Davis
Updated this week

First you will need to setup a Stripe account if you haven't already. When you make a booking, you will be asked if you would like to request a deposit now.


You can send a deposit request straight from the client's booking

  • Click on the client's booking and then choose 'Request Deposit'.

  • You can then enter the amount your client will be asked to pay as a deposit. You can also review the SMS that will be sent to your client. This will cost 2 Credits.

  • You can see on the booking when the deposit request was sent and you will be updated in ’Notifications’ when your client has completed or declined your payment request.

  • ...and when it has been paid/accepted.

If a client has been sent a deposit request but has not yet paid their deposit, they will be send a Deposit Reminder SMS 48 hours before the start of their booking.

If you want to re-send the deposit request please copy/paste the message from the client profile to re-send or you can cancel the appointment and re-send a new deposit request from there!


Cancelled/No show Bookings and deposit refunds

If your client cancels their booking or they don't turn up, you can choose what you do with their deposit.

  • No-Shows

If your client doesn't turn up for their booking, click on their booking then 'No Show'.
You then have three options to proceed with deposits, as seen below.

  • Booking cancellation

If your client tells you they are unable to make their booking and need to cancel, you can choose what you do with their deposit.

  • To do this, click on the client's booking then 'Cancel' then 'Yes, Cancel'.

  • You can then choose what you want to do with the deposit from the three options in the screenshot above, and click Confirm!


Refunds for SlickPay payments - what about the fees?

On the date of the refund, your Stripe account will always be debited the full amount of the client’s refund, ie if client is refunded £10, you will have Total Stripe Payout of £10, and this will appear as 2 transactions:


i) reversal of the original money we sent to them, eg -£9.50,
ii) refund fee equating to the original fee charged. If the client paid £10 and we sent the salon £9.50 then the original fee was £0.50, so when it’s refunded, we will charge a refund fee of -£0.50.


Therefore, £9.50 + £0.50 = £10 that we need to give back to the client.

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