You can send request deposit payment links to your clients two ways. First you will need to setup a Stripe account if you haven't already.

When you make a booking, you will be asked if you would like to request a deposit now:

You can send a request straight from the client's booking:

1. Click on the client's booking and then choose 'Request Deposit':

2. You can then enter the amount your client will be asked to pay as a deposit. You can also review the SMS that will be sent to your client:

Please note, texts cost 6p/message

3. You can see on the booking when the deposit request was sent...

...and when it has been paid/accepted:


Cancelled Bookings & No-Shows

If your client cancels their bookings or doesn't turn up, you can choose what you do with their deposit

No-Shows

If your client doesn't turn up for their booking, click on their booking then 'No Show'

You can then choose to 'Keep the deposit as a no-show fee':

Booking cancellation

If your client tells you they are unable to make their booking, you can choose what you do with their deposit:

  1. If the client has not given enough notice, you can 'Keep the deposit'

  2. You can 'Hold the deposit' for the client to use at a future date

  3. Or you can 'Refund the deposit'

To do this, click on the client's booking then 'Delete' then 'Yes:

You can then choose what you want to do with the deposit:

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