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Request and refund a deposit remotely through Slick Pay.
Request and refund a deposit remotely through Slick Pay.

Request a deposit from your clients straight from their Online booking!

Phoebe Davis avatar
Written by Phoebe Davis
Updated over a week ago

You can simply send deposit request payment links to your clients!

First you will need to setup a Stripe account if you haven't already. When you make a booking, you will be asked if you would like to request a deposit now.

You can send a deposit request straight from the client's booking

  • Click on the client's booking and then choose 'Request Deposit'.

  • You can then enter the amount your client will be asked to pay as a deposit. You can also review the SMS that will be sent to your client. This will cost 2 Credits.

  • You can see on the booking when the deposit request was sent and you will be updated in ’Notifications’ when your client has completed or declined your payment request.

  • ...and when it has been paid/accepted.

If a client has been sent a deposit request but has not yet paid their deposit, they will be send a Deposit Reminder SMS 48 hours before the start of their booking.

Cancelled/No show Bookings and deposit refunds

If your client cancels their booking or they don't turn up, you can choose what you do with their deposit.

  • No-Shows

If your client doesn't turn up for their booking, click on their booking then 'No Show'.
You then have three options to proceed with deposits, as seen below.

  • Booking cancellation

If your client tells you they are unable to make their booking and need to cancel, you can choose what you do with their deposit.

  • To do this, click on the client's booking then 'Cancel' then 'Yes, Cancel'.

  • You can then choose what you want to do with the deposit from the three options in the screenshot above, and click Confirm!

Refunds for SlickPay payments - what about the fees?

On the date of the refund, your Stripe account will always be debited the full amount of the client’s refund, ie if client is refunded £10, you will have Total Stripe Payout of £10, and this will appear as 2 transactions:

i) reversal of the original money we sent to them, eg -£9.50,
ii) refund fee equating to the original fee charged. If the client paid £10 and we sent the salon £9.50 then the original fee was £0.50, so when it’s refunded, we will charge a refund fee of -£0.50.

Therefore, £9.50 + £0.50 = £10 that we need to give back to the client.

If you have further questions that haven't been answered in this article then please reach out to us on Live Chat via the chat bubble in the bottom right corner!

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