First, go to the menu, click on 'Business Reports', scroll along the top and click on 'Hours'
Scroll down and you'll see your staff member's hours in the table below
What are we showing?
Time off (non-working hours)
This is actual time off taken where the staff member was not in, during business opening hours ie. when they'd normally be expected to work - for example, a holiday.
We calculate this as time off which is NOT marked as 'included in working hours', which took place within business opening hours.
How do I change whether time off is included or excluded in working hours?
Go to Menu > HR & Team Management > Time-off Allowances and edit by ticking or unticking 'inc. in working hours'
Days worked
This is the number of days your staff member has been present, and therefore the number of days you should pay them for working.
We calculate this as the staff member's time spent in salon, booked in with appointments, with empty space in the calendar, or booked in with time off marked as 'included in working hours', minus time off (non-working hours) (which is any time off NOT marked as 'included in working hours' during business opening hours)
Hours worked
This is the number of hours your staff member has been working for. This is the exact same calculation as 'days worked', except in hours.
Utilisation
This tells you what percentage of time your staff member spent occupied with appointments or time off included in working hours (eg. lunch), where they couldn't have been booked in with another appointment, out of all the time they spent working.
We calculate this as hours busy (calculation below) divided by hours worked (calculation above). This matches "occupancy" in the Staff KPI Reports.
Hours busy
This tells you how many hours your staff member was working and occupied, ie. not available to be booked in.
We calculate this as time a staff member was booked with appointments or time off marked as 'included in working hours', during business opening hours.
Hours busy (of which booked with clients)
This tells you how many hours your staff member was working and occupied with appointments, out of their hours busy.
We calculate this as time a staff member was booked with appointments during business opening hours.
Hours busy (of which booked out for busy time)
This tells you how many hours your staff member was working and booked out for time off marked as 'included in working hours' (eg. lunch), out of their hours busy.
We calculate this as time off marked as 'included in working hours', during business opening hours.
Hours not busy (ie. empty space in calendar)
This tells you how many hours your staff member was working and not occupied, where they could have been booked in with for an appointment (the opposite of hours busy).
We calculate this as business opening hours minus time the staff member is booked in with for appointments or time off of any type.
Ever doing payroll in and forget how the above is calculated whilst looking at the hours report? Use the tooltips inside the table by clicking on the i icon next to each of the fields to see what each calculation includes!
