SMS Appointment Reminders

All you need to know about Slick's automated text reminders

Bee Ford avatar Steph Madgett avatar Pia Jackson avatar
13 articles in this collection
Written by Bee Ford, Steph Madgett, and Pia Jackson

Can the text reminders come from my salon?

Is it possible to change the number the text replies come from to my salon name?
Bee Ford avatar
Written by Bee Ford
Updated over a week ago

Can I edit text reminders or customise them?

Can I change the text message that goes to my clients?
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

How can i check if a client was sent a reminder?

Use this feature to confirm if and when the client was sent a reminder
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

How to see what your client has replied to their text reminder

Find out what your customer has responded to their SMS message
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

Can I send more than one text reminder?

Can I send another text to clients who haven’t replied or responded to their text reminder?
Pia Jackson avatar
Written by Pia Jackson
Updated over a week ago

Can my client cancel by replying No to the text reminder?

Learn what options are available for your customers when they reply to the SMS reminder
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

Are my clients charged a fee to reply?

Are my clients charged extra to reply or respond to their text appointment reminder?
Pia Jackson avatar
Written by Pia Jackson
Updated over a week ago

Why can't my client reply to their text reminder?

Learn more about clients who see failed when they try to reply to a reminder
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

What does STOP mean in the text reminder? Do I need to do anything?

If my client replies STOP does this mean they have cancelled?
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

When do clients receive text reminders?

Customise how far in advance your clients receive their SMS reminder
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

Why is the time in the text reminder different to the booking start time?

Learn why your client's SMS appointment reminder might say the wrong time
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

How to switch off text reminders for all clients or individual clients

Turn off SMS reminders completely or select specific clients who don't want to receive text messages
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago

Using Slick for appointment reminders only

How you can use Slick to send text reminders for you
Steph Madgett avatar
Written by Steph Madgett
Updated over a week ago