# Slick Help > Welcome to the Slick Help Centre! ## GETTING STARTED - [How to Upgrade or Downgrade your subscription.](http://help.getslick.com/en/articles/5896904-how-to-upgrade-or-downgrade-your-subscription.md): How to change your subscription plan with Slick. - [How to export contacts from your iPhone.](http://help.getslick.com/en/articles/2831747-how-to-export-contacts-from-your-iphone.md): Contacts from your iPhone can be easily imported into Slick. - [Add prices to bookings added by onboarding!](http://help.getslick.com/en/articles/12543096-add-prices-to-bookings-added-by-onboarding.md): If our team added your booking but we have no prices, - [Downloading the Zoom App for Your iPad](http://help.getslick.com/en/articles/4624950-downloading-the-zoom-app-for-your-ipad.md): When setting up a demo, we may ask you to install the Zoom App on your iPad. This allows us to show you Slick quick and easily! - [Subscription Plans](http://help.getslick.com/en/articles/6471454-subscription-plans.md): How do the different plans work? - [Setting up your own account from an existing Slick salon.](http://help.getslick.com/en/articles/6772313-setting-up-your-own-account-from-an-existing-slick-salon.md): If you work in a salon using Slick and are looking to set up your own account/ ‘rent a chair’. - [What does Slick cost?](http://help.getslick.com/en/articles/1884130-what-does-slick-cost.md): What is the price of Slick? What does Slick charge per month? - [What hardware do I need to run Slick?](http://help.getslick.com/en/articles/2169509-what-hardware-do-i-need-to-run-slick.md): Helpful hints on devices and connections to get the most out of Slick - [How do I switch to Slick?](http://help.getslick.com/en/articles/1739618-how-do-i-switch-to-slick.md): Transferring from other software providers or a paper book - [How does Slick store your salon and client data](http://help.getslick.com/en/articles/1787506-how-does-slick-store-your-salon-and-client-data.md): GDPR salon and client data storage in Slick - [Do I need to be a L'Oréal salon to use Slick?](http://help.getslick.com/en/articles/1762997-do-i-need-to-be-a-l-oreal-salon-to-use-slick.md): Is Slick only available to L'Oréal salons? - [How does Slick benefit salons?](http://help.getslick.com/en/articles/1642605-how-does-slick-benefit-salons.md): Find out what the benefits of Slick are to salons. - [Can pen and paper salons use Slick?](http://help.getslick.com/en/articles/1641973-can-pen-and-paper-salons-use-slick.md): Find out if pen and paper salons can use Slick. - [Training and Support on Slick](http://help.getslick.com/en/articles/1642151-training-and-support-on-slick.md): Find out about your dedicated account manager and our support team - [Can Slick work with Shortcuts, iSalon or any other salon software?](http://help.getslick.com/en/articles/1645309-can-slick-work-with-shortcuts-isalon-or-any-other-salon-software.md): Does Slick integrate with other systems or do I need to switch? - [How does Slick differ from Treatwell?](http://help.getslick.com/en/articles/1645135-how-does-slick-differ-from-treatwell.md): Find out how Slick differs from Treatwell. - [What if I don’t have internet?](http://help.getslick.com/en/articles/1641027-what-if-i-don-t-have-internet.md): What if I don't have an internet connection in my salon? - [How do customers use Slick?](http://help.getslick.com/en/articles/1641010-how-do-customers-use-slick.md): Find out how consumers can use Slick. - [How to find your Fresha Invoice](http://help.getslick.com/en/articles/8492799-how-to-find-your-fresha-invoice.md) - [Feedback to team Slick!](http://help.getslick.com/en/articles/8773765-feedback-to-team-slick.md): We love feedback, it helps us improve. Make suggestions - we love it. - [Tell your customers you have joined Slick!](http://help.getslick.com/en/articles/11021224-tell-your-customers-you-have-joined-slick.md) - [Deposit Transfer & Client Checkout Guide](http://help.getslick.com/en/articles/11162436-deposit-transfer-client-checkout-guide.md): If your deposit has been transferred from Slick - Welcome and check out the process to use deposit here! - [Setting up your Services](http://help.getslick.com/en/articles/12946968-setting-up-your-services.md): Step by Step guide to building your price list - [Download the Slick Business App](http://help.getslick.com/en/articles/14753842-download-the-slick-business-app.md): Get the App downloaded to your mobile or iPad/Tablet! - [Can I use Slick on my mobile?](http://help.getslick.com/en/articles/1739612-can-i-use-slick-on-my-mobile.md): How to access Slick in the slickest way for all devices - [Customise your App view](http://help.getslick.com/en/articles/15899435-customise-your-app-view.md): How to change the calendar settings to view your calendar on the App how you would like. - [Settings FAQs for Mobile App Users](http://help.getslick.com/en/articles/16162720-settings-faqs-for-mobile-app-users.md): How to add, edit or delete staff or services and manage prices & timings - [Slick feature roadmap](http://help.getslick.com/en/articles/6658883-slick-feature-roadmap.md): New features we are launching soon and other features in the pipeline - [How to update your version of Slick](http://help.getslick.com/en/articles/4454346-how-to-update-your-version-of-slick.md): Step by step guide to updating your Slick to the latest version - [How to Check Your Version of Slick](http://help.getslick.com/en/articles/3208657-how-to-check-your-version-of-slick.md): Make sure you're on the most recent version of Slick. - [Accessing from private window](http://help.getslick.com/en/articles/2802606-accessing-from-private-window.md): If you are struggling to login then accessing from a private window may do the trick - [What is Pin code Access and how to set it up](http://help.getslick.com/en/articles/6469925-what-is-pin-code-access-and-how-to-set-it-up.md): A step by step guide to help you set up pin code access for your team - [Pincode FAQ's](http://help.getslick.com/en/articles/6479154-pincode-faq-s.md): Your Pincodes questions asked: Can I choose my own Pincode? What if I forget my Pincode? How to disable staff access and more! - [What are the benefits of Pin codes?](http://help.getslick.com/en/articles/6695068-what-are-the-benefits-of-pin-codes.md): Want to know how pin codes can help now and in future in your salon? Check out the below! - [Read only & offline access to your schedule via calendar sync for Android](http://help.getslick.com/en/articles/4810773-read-only-offline-access-to-your-schedule-via-calendar-sync-for-android.md): If you don't have an iOS device, you can still sync your Slick calendar to your google calendar for offline, read-only access - [Multi-site salons: naming your calendar](http://help.getslick.com/en/articles/3197414-multi-site-salons-naming-your-calendar.md): Use a Google Chrome extension to 'name' each calendar - [Can't remember password?](http://help.getslick.com/en/articles/2351131-can-t-remember-password.md): What to do if you have forgotten your username or password - [How do I change my login email or password?](http://help.getslick.com/en/articles/2088885-how-do-i-change-my-login-email-or-password.md): How do I update my salon login email address and password? - [How to add staff logins](http://help.getslick.com/en/articles/2351143-how-to-add-staff-logins.md): Slick has 2 permissions levels secured with passwords to keep your account secure and restrict access. - [How to remove a staff member's access to Slick by deleting their login.](http://help.getslick.com/en/articles/2663336-how-to-remove-a-staff-member-s-access-to-slick-by-deleting-their-login.md): Restrict access to Slick for a stylist or therapist who has left your business. - [Read only & offline access to your schedule via calendar sync for iPhone & iPad](http://help.getslick.com/en/articles/2351270-read-only-offline-access-to-your-schedule-via-calendar-sync-for-iphone-ipad.md): Give staff a read only view of their appointment column and colour notes via sync with Apple iCal. - [Can managers and stylists login to Slick from home?](http://help.getslick.com/en/articles/1642850-can-managers-and-stylists-login-to-slick-from-home.md): Slick is accessible from the recommended browser on any device so Slick suits your schedule - [How to remove calendar sync from an iPhone](http://help.getslick.com/en/articles/2702668-how-to-remove-calendar-sync-from-an-iphone.md): If a stylist needs to remove their CalendarSync, how do i do it? - [How to download and use Zoom](http://help.getslick.com/en/articles/2309234-how-to-download-and-use-zoom.md): Download and use Zoom for screensharing - [What to do if you're locked out.](http://help.getslick.com/en/articles/8320608-what-to-do-if-you-re-locked-out.md): What steps to follow if you can't login and need to gain access. - [Staying Safe From Scams](http://help.getslick.com/en/articles/12840494-staying-safe-from-scams.md): Advice on staying safe from scammers impersonating Slick, Stripe, or other trusted brands. - [Two-Factor Authentication](http://help.getslick.com/en/articles/15857757-two-factor-authentication.md): How to access Slick with security system 2FA ## BOOKINGS & CALENDAR - [Print your diary](http://help.getslick.com/en/articles/5496554-print-your-diary.md): Print your calendar for single use view - [Top tips for day to day running Slick!](http://help.getslick.com/en/articles/6999622-top-tips-for-day-to-day-running-slick.md): Find out some top tips for how to get the most out of Slick in your salon! - [The Slick calendar explained](http://help.getslick.com/en/articles/1656831-the-slick-calendar-explained.md): What can I do from the calendar and what does it all mean!? - [How to have a 'To-do list' on your calendar.](http://help.getslick.com/en/articles/6505543-how-to-have-a-to-do-list-on-your-calendar.md): How to provide a 'To-do list' you can see on your diary. - [Week View - view a seven day schedule for a single staff member](http://help.getslick.com/en/articles/2359084-week-view-view-a-seven-day-schedule-for-a-single-staff-member.md): See a week of bookings per staff member and switch between staff members - [How to make a multi-service booking across two staff columns](http://help.getslick.com/en/articles/2777178-how-to-make-a-multi-service-booking-across-two-staff-columns.md): Split a colour and cut between two stylists - [What do the icons on appointment cards in the calendar mean](http://help.getslick.com/en/articles/2302034-what-do-the-icons-on-appointment-cards-in-the-calendar-mean.md): Understanding booking statuses with the calendar icons and modal illustrations - [Hide staff columns when they have time off.](http://help.getslick.com/en/articles/2359168-hide-staff-columns-when-they-have-time-off.md): Set your calendar to only see the columns of staff who are rostered to be working - [What is the Activity Feed?](http://help.getslick.com/en/articles/2385672-what-is-the-activity-feed.md): Find online bookings, client replies to text reminders and other information in your Activity Feed - [Slick iPad / iPhone: zooming](http://help.getslick.com/en/articles/3438500-slick-ipad-iphone-zooming.md): Zoom out on Safari to see the full screen - [How to see a full day or make text size bigger in Safari on iMac/Macbook](http://help.getslick.com/en/articles/2757354-how-to-see-a-full-day-or-make-text-size-bigger-in-safari-on-imac-macbook.md): Zoom in or out of your calendar to make everything bigger or see more hours in the day - [Wait list columns in salon](http://help.getslick.com/en/articles/2806215-wait-list-columns-in-salon.md): How it works, how to enable and disable a waitlist. - [Calendar navigation](http://help.getslick.com/en/articles/9583833-calendar-navigation.md): Move your column or view your KPI Reports, Cash up and Week View from your column - [The Slick booking slide out 🔥](http://help.getslick.com/en/articles/11938586-the-slick-booking-slide-out.md): Our booking slide out makes it easier than ever to manage bookings - [Add a profile image to a stylist profile!](http://help.getslick.com/en/articles/11885747-add-a-profile-image-to-a-stylist-profile.md): Get your stylist seen with NEW profile images on online booking and the calendar screen. - [Cancel or delete?](http://help.getslick.com/en/articles/5759298-cancel-or-delete.md): Find out whether you should be canceling or deleting a booking and the difference between the two - [How to remove an appointment from a deleted stylist's column.](http://help.getslick.com/en/articles/6353794-how-to-remove-an-appointment-from-a-deleted-stylist-s-column.md): Find out here how to remove an appointment from a deleted column. - [Repeat bookings](http://help.getslick.com/en/articles/3290501-repeat-bookings.md): Save time when making bookings for regular clients - [How to rebook a client.](http://help.getslick.com/en/articles/5744592-how-to-rebook-a-client.md): 2 smart ways to rebook depending on your salon process. - [Making changes to existing bookings](http://help.getslick.com/en/articles/11938442-making-changes-to-existing-bookings.md): Change time, price or add/remove services from a booking that is already in the calendar. - [Make a booking!](http://help.getslick.com/en/articles/12159254-make-a-booking.md): How to make a booking in the calendar. - [How to add booking and client notes](http://help.getslick.com/en/articles/11938616-how-to-add-booking-and-client-notes.md): Add booking notes for notes specific to that day and add client notes for permanent notes on the client profile! - ['NEW client' calendar icon!](http://help.getslick.com/en/articles/5894844-new-client-calendar-icon.md): What is the icon 'NEW' for on the booking in the calendar? - [Cancelled bookings](http://help.getslick.com/en/articles/5588801-cancelled-bookings.md): All about cancellations! - [How to delete a booking](http://help.getslick.com/en/articles/4399989-how-to-delete-a-booking.md): How to delete an appointment from the calendar - [How to confirm a booking!](http://help.getslick.com/en/articles/4399970-how-to-confirm-a-booking.md): Confirmation of an appointment via the Calendar or a client SMS - [What do the images on the booking modal mean?](http://help.getslick.com/en/articles/2804352-what-do-the-images-on-the-booking-modal-mean.md): The images on your booking modal change depending on the status of the booking - [See booking change history](http://help.getslick.com/en/articles/3203250-see-booking-change-history.md): View activity log for appointments - [Mark a client as no-show.](http://help.getslick.com/en/articles/2509291-mark-a-client-as-no-show.md): Keep a track of when clients don't show up with the 'Mark as no-show' feature. - [How to mark as a 'stylist request'.](http://help.getslick.com/en/articles/2801873-how-to-mark-as-a-stylist-request.md): Set your client's stylist preference for services within a booking. - [No-show and cancellations visibility](http://help.getslick.com/en/articles/2509380-no-show-and-cancellations-visibility.md): Set how you would like no-show/cancellations to appear in the calendar. - [Edit prices in check out](http://help.getslick.com/en/articles/4323272-edit-prices-in-check-out.md): Find out how to change the price of something in the bill - [How to set up and enable online booking](http://help.getslick.com/en/articles/4923052-how-to-set-up-and-enable-online-booking.md): Switch your online booking on and fill those empty slots! - [Freelancer mode for online booking!](http://help.getslick.com/en/articles/6167436-freelancer-mode-for-online-booking.md): Ensure your clients book the same stylist for multi service bookings. - [How to add/remove services and staff from Online booking.](http://help.getslick.com/en/articles/6505551-how-to-add-remove-services-and-staff-from-online-booking.md): Add services to your staff's online booking so they are available on your online booking flow. - [What is the second service prompt?](http://help.getslick.com/en/articles/6995428-what-is-the-second-service-prompt.md): Need a finishing service for your colour treatments? Find out here how to ensure clients book that second service online. - [How do I re-arrange the order of services for online booking?](http://help.getslick.com/en/articles/2802649-how-do-i-re-arrange-the-order-of-services-for-online-booking.md): Place your most popular services first with this handy tip - [Online Booking Service Descriptions](http://help.getslick.com/en/articles/4799019-online-booking-service-descriptions.md): Guide your clients so they book in for the correct service - set up, edit and some templates here! - [Cancellation Policy Templates](http://help.getslick.com/en/articles/4230083-cancellation-policy-templates.md): Templates for your No Show or Deposit Cancellation Policies - [Customise/Personalise your Online Booking](http://help.getslick.com/en/articles/4923098-customise-personalise-your-online-booking.md): Customise the settings for your online booking to ensure you have the set up that's right for you! - [Online booking Notifications](http://help.getslick.com/en/articles/8280773-online-booking-notifications.md): How to set up notifications for you and / or the staff member who is being booked - [How to enable services for a patch test on online booking.](http://help.getslick.com/en/articles/8366919-how-to-enable-services-for-a-patch-test-on-online-booking.md): Add a patch test booking prompt to get clients patch tests booked in before they book their service time/date. - [All about Online Booking](http://help.getslick.com/en/articles/4894943-all-about-online-booking.md): Want to know more about the benefits and how to set up online booking? - [The benefits of online booking with Slick!](http://help.getslick.com/en/articles/2084286-the-benefits-of-online-booking-with-slick.md): How clients can make appointments online and how it works - [Smart Online Booking Checklist](http://help.getslick.com/en/articles/4230055-smart-online-booking-checklist.md): Your checklist for personalising your smart online booking - [Can my clients cancel online?](http://help.getslick.com/en/articles/1750751-can-my-clients-cancel-online.md): Clients have access to the Slick portal to make, cancel and rebook their bookings. - [Publish your online booking link](http://help.getslick.com/en/articles/4930782-publish-your-online-booking-link.md): Tell your clients, old and new, that you are now taking online bookings! - [Where can I get a QR code for my Online Booking?](http://help.getslick.com/en/articles/6730449-where-can-i-get-a-qr-code-for-my-online-booking.md): Generate a QR code to use for clients to access your Online Booking flow. - [How do I add my online booking link to my Google Business Page](http://help.getslick.com/en/articles/4234650-how-do-i-add-my-online-booking-link-to-my-google-business-page.md): Adding Your Slick Online Booking Link to Your Google Business Can Result in an Increase of Clients! - [Add your online booking link to your website](http://help.getslick.com/en/articles/4456605-add-your-online-booking-link-to-your-website.md): How to add your online booking link to your website - [How to set up an individual or category stylist booking link](http://help.getslick.com/en/articles/8227280-how-to-set-up-an-individual-or-category-stylist-booking-link.md): Create individual booking links for self-employed staff, or category links for specific services, to share with clients. - [How to book onto an Online Waitlist!](http://help.getslick.com/en/articles/4912633-how-to-book-onto-an-online-waitlist.md): A guide to how clients can book onto your online waitlist - [How to set regular days off and working hours](http://help.getslick.com/en/articles/2758430-how-to-set-regular-days-off-and-working-hours.md): Enter your staff rota using our time off feature - [How to open up days in your diary as a one off.](http://help.getslick.com/en/articles/6221265-how-to-open-up-days-in-your-diary-as-a-one-off.md): Change days you are usually closed to take bookings, eg for Christmas! - [Set up time off categories and allowances](http://help.getslick.com/en/articles/2758456-set-up-time-off-categories-and-allowances.md): Create new categories, set allowances for your team - [How to book staff time off](http://help.getslick.com/en/articles/2758488-how-to-book-staff-time-off.md): Enter holiday or block time out using our time off feature - [Edit the category of your time off!](http://help.getslick.com/en/articles/8313245-edit-the-category-of-your-time-off.md): Change the category type of your time off to make sure it goes correctly into reports! - [Have your staff request time off for you to approve](http://help.getslick.com/en/articles/8372731-have-your-staff-request-time-off-for-you-to-approve.md): How to set up a "request time off" system using time off categories - [How to view my time off report](http://help.getslick.com/en/articles/8294839-how-to-view-my-time-off-report.md): View your staff time off report. - [How to edit booked time off](http://help.getslick.com/en/articles/8294999-how-to-edit-booked-time-off.md): Find out here how to make changes to time off blocks in the calendar. - [How to use the hours report](http://help.getslick.com/en/articles/10578002-how-to-use-the-hours-report.md): Need to see your staff's hours worked and time off for payroll? - [How to change your salon opening hours](http://help.getslick.com/en/articles/2758436-how-to-change-your-salon-opening-hours.md): Edit salon opening times and days the salon is closed - [How to change your salon business information](http://help.getslick.com/en/articles/2758469-how-to-change-your-salon-business-information.md): Use salon settings to edit your salon details - [All about patch tests](http://help.getslick.com/en/articles/5127468-all-about-patch-tests.md): How to use the out of date patch test client list to ensure clients always have a valid patch test. ## CLIENTS & COMMUNICATIONS - [How to add client notes](http://help.getslick.com/en/articles/6973086-how-to-add-client-notes.md): Add client notes to track colours, packages and client details in this free text box on the client profile. - [How to Merge Duplicate Clients.](http://help.getslick.com/en/articles/3758757-how-to-merge-duplicate-clients.md): How to remove/delete any duplicates using our merge tool. - [How to edit Client contact details](http://help.getslick.com/en/articles/6201855-how-to-edit-client-contact-details.md): Make changes to your clients name or contact details! - [How do I view a client's profile?](http://help.getslick.com/en/articles/1769110-how-do-i-view-a-client-s-profile.md): How can I see client information including phone number, email address, client notes and booking information? - [How to add a client.](http://help.getslick.com/en/articles/2769248-how-to-add-a-client.md): Add your new or existing customers into Slick and create their client profile. - [How do I delete a client?](http://help.getslick.com/en/articles/1735166-how-do-i-delete-a-client.md): How to delete a client. - [Create and add Client tags to your clients profile.](http://help.getslick.com/en/articles/2714294-create-and-add-client-tags-to-your-clients-profile.md): Create your own tags and add them to client profiles to flag key information about them. - [Loyalty Schemes](http://help.getslick.com/en/articles/3376004-loyalty-schemes.md): How to do loyalty schemes for Clients. - [How to buy credit as a gift over the phone](http://help.getslick.com/en/articles/7843405-how-to-buy-credit-as-a-gift-over-the-phone.md): Client A wants to buy client B a voucher or add credit to their account for an upcoming event or birthday. - [Custom tags: a new way to personalise the client experience](http://help.getslick.com/en/articles/6705148-custom-tags-a-new-way-to-personalise-the-client-experience.md): A few handy uses for your custom tags from the Slick team - [Adding pronouns to a client profile](http://help.getslick.com/en/articles/14049139-adding-pronouns-to-a-client-profile.md): How to add and manage client pronouns in Slick, including how it works for online booking clients. - [Viewing booking history and payments in the client profile](http://help.getslick.com/en/articles/14049145-viewing-booking-history-and-payments-in-the-client-profile.md): How to view a client's past and future bookings, check payment details, and manage bookings from the new client profile. - [Viewing SMS and email logs in the client profile](http://help.getslick.com/en/articles/14049147-viewing-sms-and-email-logs-in-the-client-profile.md): How to check SMS and email communication history with a client from the new Messages tab in the client profile. - [Block or unblock a client from online booking](http://help.getslick.com/en/articles/14049149-block-or-unblock-a-client-from-online-booking.md): How to block a client from making online bookings and how to unblock them from the client profile. - [The New Client Profile Explained](http://help.getslick.com/en/articles/14049132-the-new-client-profile-explained.md): An overview of the redesigned client profile, including the new layout, tabs, profile pictures, and key information at a glance. - [Client - How to use the Online Booking flow.](http://help.getslick.com/en/articles/6560180-client-how-to-use-the-online-booking-flow.md): Are your clients struggling to make payments online? Take a look at the online booking flow to advise clients how to make bookings online. - [Client - How to update to the latest version](http://help.getslick.com/en/articles/4644377-client-how-to-update-to-the-latest-version.md): How to ensure you're on the latest version of Slick online booking. - [Client -How to find my upcoming bookings!](http://help.getslick.com/en/articles/12000949-client-how-to-find-my-upcoming-bookings.md): Looking for your upcoming bookings in your Slick salon? Find out here. - [Clients - Remove card details](http://help.getslick.com/en/articles/12332363-clients-remove-card-details.md): Remove your details from your Slick client booking profile - [Client - Reset password](http://help.getslick.com/en/articles/15019762-client-reset-password.md): If your client has forgotten their password - send them this article. - [Client - Manage, cancel, or modify appointments](http://help.getslick.com/en/articles/15343687-client-manage-cancel-or-modify-appointments.md) - [Client - Update your client profile](http://help.getslick.com/en/articles/16019387-client-update-your-client-profile.md): How to add a profile photo, contact details and pronouns to your Slick profile. - [Salon form templates](http://help.getslick.com/en/articles/4741415-salon-form-templates.md): Ideas and examples of questions to ask on your salon form. - [Create, send and store consultation forms](http://help.getslick.com/en/articles/4635467-create-send-and-store-consultation-forms.md): Create, send and store salon forms using Jotform and save this information on client profiles. - [Why do I get free SMS credits?](http://help.getslick.com/en/articles/5893728-why-do-i-get-free-sms-credits.md): Accounts on Essential, Advanced & Supercharged plan are allocated free SMS credits - [Contact No Shows and Cancellations](http://help.getslick.com/en/articles/5719851-contact-no-shows-and-cancellations.md): How to contact those clients who have cancelled or no show'd - [How to find your Facebook review link.](http://help.getslick.com/en/articles/6362168-how-to-find-your-facebook-review-link.md): How can I find myFacebook review link to share with my clients? - [SMS marketing FAQs](http://help.getslick.com/en/articles/4532742-sms-marketing-faqs.md): Quick answers for those new to Slick marketing - [How to find your Google review link.](http://help.getslick.com/en/articles/6354664-how-to-find-your-google-review-link.md): How can I find my Google review link to share with my clients? - [How to send a text blast!](http://help.getslick.com/en/articles/4943670-how-to-send-a-text-blast.md): Need to blast message all or some or your clients with news? Send messages to mass numbers of clients following these steps. - [Send a client a message from Slick](http://help.getslick.com/en/articles/4046130-send-a-client-a-message-from-slick.md): Has a client replied to your text message and you need to send one back? Or do you need to text a client about their appointment? - [Notifying clients of urgent business news](http://help.getslick.com/en/articles/3777477-notifying-clients-of-urgent-business-news.md): How to use text messages to tell your clients about important news or urgent updates e.g sickness or disruption - [How do i message clients in a certain date range?](http://help.getslick.com/en/articles/4045950-how-do-i-message-clients-in-a-certain-date-range.md): Looking to communicate with clients who are / were booked in the diary from date X to date Y? Here's how to do it! - [SMS Marketing overview](http://help.getslick.com/en/articles/3514031-sms-marketing-overview.md): How to get started with new SMS marketing for first time users - [Send a text message to one client](http://help.getslick.com/en/articles/3544245-send-a-text-message-to-one-client.md): Use Client communication to text one individual client - [Select clients for your campaign](http://help.getslick.com/en/articles/3514617-select-clients-for-your-campaign.md): Learn how to tailor a campaign that suits your aim and budget - [Grow your business through targeted marketing](http://help.getslick.com/en/articles/3748595-grow-your-business-through-targeted-marketing.md): Find all clients who visit your salon but don't have a colour - [Finding regular clients who aren't booked in](http://help.getslick.com/en/articles/4670002-finding-regular-clients-who-aren-t-booked-in.md): Slick's marketing filters can help you find regular clients who do not have a future appointment booked - [Tracking your sent messages](http://help.getslick.com/en/articles/3693058-tracking-your-sent-messages.md): Want to check the performance of your latest SMS marketing message. You've come to the right place... - [Opting clients in or out of Marketing Messages](http://help.getslick.com/en/articles/4167580-opting-clients-in-or-out-of-marketing-messages.md): How does GPDR affect Marketing messages and client data protection - [SMS Marketing Templates](http://help.getslick.com/en/articles/8601866-sms-marketing-templates.md): Copy and Paste Templates to help SMS Blast Communications - [🔥 Hottest Marketing Campaigns This Month 🔥](http://help.getslick.com/en/articles/9038811-hottest-marketing-campaigns-this-month.md): The Slick team have gathered this month's best performing marketing campaigns. No guess work, just copy a tried and tested approach - [Mother's day marketing!](http://help.getslick.com/en/articles/10725763-mother-s-day-marketing.md): Boost your business this Mother’s Day and treat the women in your life. - [Why does Slick send GDPR opt-out messages?](http://help.getslick.com/en/articles/12548351-why-does-slick-send-gdpr-opt-out-messages.md): GDPR, what it means and why it's relevant to you! - [Can text messages come from my salon?](http://help.getslick.com/en/articles/5723835-can-text-messages-come-from-my-salon.md): Here's why text reminders come from a number not from the salon phone. - [SMS reminder FAQ's](http://help.getslick.com/en/articles/5592182-sms-reminder-faq-s.md): Find out more about how, when and why clients receive SMS reminders - [My client hasn't received a reminder!](http://help.getslick.com/en/articles/3115555-my-client-hasn-t-received-a-reminder.md): Reasons a client might not have received a text reminder. - [Can I edit text reminders or customise them?](http://help.getslick.com/en/articles/1750865-can-i-edit-text-reminders-or-customise-them.md): Can I change the text message that goes to my clients to remind them of their appointment? - [How can I check if a client was sent a reminder?](http://help.getslick.com/en/articles/1642759-how-can-i-check-if-a-client-was-sent-a-reminder.md): Use this feature to confirm if and when the client was sent a reminder - [How to see what your client has replied to their text reminder](http://help.getslick.com/en/articles/2800271-how-to-see-what-your-client-has-replied-to-their-text-reminder.md): Find out what your customer has responded to their SMS message - [Notify Client of appointment changes](http://help.getslick.com/en/articles/4687616-notify-client-of-appointment-changes.md): Need to change an appointment or client asking to reschedule, let them know you've changed their appointment via SMS straight from Slick - [Can I send more than one text reminder?](http://help.getslick.com/en/articles/1643115-can-i-send-more-than-one-text-reminder.md): Can I send another text to clients who haven’t replied or responded to their text reminder? - [Can my client cancel by replying to the text reminder?](http://help.getslick.com/en/articles/2800249-can-my-client-cancel-by-replying-to-the-text-reminder.md): Learn what options are available for your customers when they reply to the SMS reminder - [Are my clients charged a fee to reply?](http://help.getslick.com/en/articles/1643121-are-my-clients-charged-a-fee-to-reply.md): Are my clients charged extra to reply or respond to their text appointment reminder? - [My client replied to a text 'STOP' - what does this mean?](http://help.getslick.com/en/articles/2800306-my-client-replied-to-a-text-stop-what-does-this-mean.md): If my client replies STOP does this mean they have cancelled? - [When do clients receive text reminders?](http://help.getslick.com/en/articles/1640999-when-do-clients-receive-text-reminders.md): Customise how far in advance your clients receive their SMS reminder - [How to switch off text reminders for all clients or individual clients](http://help.getslick.com/en/articles/2800118-how-to-switch-off-text-reminders-for-all-clients-or-individual-clients.md): Turn off SMS reminders completely or select specific clients who don't want to receive text messages - [Why can't my client reply or why can't I see their reply?](http://help.getslick.com/en/articles/2800316-why-can-t-my-client-reply-or-why-can-t-i-see-their-reply.md): Learn more about clients who see failed when they try to reply to a reminder - [SMS Reminder Bolt On](http://help.getslick.com/en/articles/8075687-sms-reminder-bolt-on.md): Customise your SMS appointment reminder to communicate important information to your clients - [How to ensure reminders come from your 'Salon name'](http://help.getslick.com/en/articles/8523409-how-to-ensure-reminders-come-from-your-salon-name.md): Get reminders showing as from 'Your salon' on your client's mobile. - [Digital Appointment Cards](http://help.getslick.com/en/articles/9036772-digital-appointment-cards.md): Ensure your clients' never forget their appointment with an instant confirmation text sent automatically after booking - [Client database clean up](http://help.getslick.com/en/articles/5376214-client-database-clean-up.md): How to tidy up and bulk delete your client base - [How to filter clients](http://help.getslick.com/en/articles/10517745-how-to-filter-clients.md): Find out how to filter and sort your client list. - [Sending offers to lapsed clients](http://help.getslick.com/en/articles/3814364-sending-offers-to-lapsed-clients.md): Get valuable clients back into the chair with targeted offers for those who haven't been seen for a while - [Make re-booking all clients a breeze](http://help.getslick.com/en/articles/6249482-make-re-booking-all-clients-a-breeze.md): We want 100% of clients re-booking! At Slick we make this easy! - [All about Reviews!](http://help.getslick.com/en/articles/6380520-all-about-reviews.md): Want to get more reviews? Want to send a review campaign? Want to leave us a review? Find out how to do so here! - [Set and forget marketing](http://help.getslick.com/en/articles/4046011-set-and-forget-marketing.md): Slick's automated marketing allows you to send birthday messages, client reviews and targeted campaigns whilst you run the business. - [Auto-Client Connect Messages](http://help.getslick.com/en/articles/3693112-auto-client-connect-messages.md): Set up a custom message to automatically go out to lapsed clients or request a review from recent clients - [Request a client review](http://help.getslick.com/en/articles/3514721-request-a-client-review.md): How to use text clients to leave a review - [How can I manage SMS auto top-up in Slick?](http://help.getslick.com/en/articles/13334362-how-can-i-manage-sms-auto-top-up-in-slick.md): Auto top up - what is it and how does it work? ## PAYMENTS, CHECKOUT & STOCK - [Daily cash up per staff member & employment type.](http://help.getslick.com/en/articles/5681833-daily-cash-up-per-staff-member-employment-type.md): How to separate end of day takings to show takings for employed staff and takings for self-employed staff. - [Cashing up with SlickPay](http://help.getslick.com/en/articles/6977033-cashing-up-with-slickpay.md): How to complete your end of day cash up if you use the SlickPay card reader in store. - [How to edit a bill after check out.](http://help.getslick.com/en/articles/6984992-how-to-edit-a-bill-after-check-out.md): Made a mistake on the bill? Find out how to change payment type/staff member or add discounts and retail products. - [All About Cash Up](http://help.getslick.com/en/articles/5550876-all-about-cash-up.md): Your guide to cash up/end of day \(Void transactions, Petty Cash, Deposits, Tips, Vouchers\) - [How to process a refund without SlickPay](http://help.getslick.com/en/articles/2795272-how-to-process-a-refund-without-slickpay.md): Putting a refund through, either on the day or from a past transaction, from a payment made in-salon. - [Laptop/Computer: How to print your cash up or save as a PDF.](http://help.getslick.com/en/articles/2808842-laptop-computer-how-to-print-your-cash-up-or-save-as-a-pdf.md): Printing your end of day report from today, yesterday or any other date - [How to refund a no show fee](http://help.getslick.com/en/articles/9189634-how-to-refund-a-no-show-fee.md): Refund a no show fee charged accidentally - [Cash up and Revenue - the difference!](http://help.getslick.com/en/articles/9721629-cash-up-and-revenue-the-difference.md): Why is my figure different for cash up and revenue report?? - [How does Slick work with point of sale?](http://help.getslick.com/en/articles/1642127-how-does-slick-work-with-point-of-sale.md): SlickPay, other card readers, cash and vouchers. How does it all work? - [Can I add credit to a client's account?](http://help.getslick.com/en/articles/4885817-can-i-add-credit-to-a-client-s-account.md): Add credit to a client's account for use at checkout. You can also use this feature to sell and redeem vouchers - [How to sell a retail product.](http://help.getslick.com/en/articles/5030386-how-to-sell-a-retail-product.md): Retail sales but with no booking in the calendar - no problem! - [Online Product Shop - Slick & Collect](http://help.getslick.com/en/articles/4851826-online-product-shop-slick-collect.md): If you'd like to offer a 'Click & Collect' product service to your clients, follow these easy steps - [Set up 'Green Salon' or other additional charges at check out](http://help.getslick.com/en/articles/4159725-set-up-green-salon-or-other-additional-charges-at-check-out.md): Set up a Green fee or another additional charge at check out - [How do I add another service to checkout?](http://help.getslick.com/en/articles/1645720-how-do-i-add-another-service-to-checkout.md): Find out how to add an extra service to the bill - [How to add another person to the same bill in Checkout](http://help.getslick.com/en/articles/4323437-how-to-add-another-person-to-the-same-bill-in-checkout.md): How to take two client bills at the same time to allow people to pay together - [Checking out Future Bookings](http://help.getslick.com/en/articles/5588821-checking-out-future-bookings.md) - [How to view and re-send receipts.](http://help.getslick.com/en/articles/4323549-how-to-view-and-re-send-receipts.md): Check an old receipt and resend it via email to your client. - [Should I provide printed receipts?](http://help.getslick.com/en/articles/15899452-should-i-provide-printed-receipts.md): As a company focused on eco-practise and reducing waste, we vote go digital with your receipts and we'll tell you why... - [Understanding and Tracking Vouchers & Revenue.](http://help.getslick.com/en/articles/5633882-understanding-and-tracking-vouchers-revenue.md): Understanding how vouchers and deposits work in Revenue Reports. - [Tracking Your Vouchers](http://help.getslick.com/en/articles/5339469-tracking-your-vouchers.md): Find out how to track sold vouchers on Slick! - [Redeeming a Voucher](http://help.getslick.com/en/articles/5339463-redeeming-a-voucher.md) - [Selling a voucher](http://help.getslick.com/en/articles/4561316-selling-a-voucher.md): This method will allow you to create vouchers. - [Sell e-gift vouchers online](http://help.getslick.com/en/articles/8575458-sell-e-gift-vouchers-online.md): E Gift Vouchers can be purchased online through your online booking link! - [How to delete a voucher](http://help.getslick.com/en/articles/8653077-how-to-delete-a-voucher.md): Find out here how to delete a voucher you have sold on Slick - [Vouchers in your 'self-employed' salon!](http://help.getslick.com/en/articles/9317843-vouchers-in-your-self-employed-salon.md): If you sell vouchers Via SlickPay find out here how to handle them so everyone gets paid what they're owed! - [How to redeem expired vouchers](http://help.getslick.com/en/articles/10605956-how-to-redeem-expired-vouchers.md): Use an expired voucher to claim as 'revenue' for your reports. - [How to setup SlickPay tipping accounts for staff](http://help.getslick.com/en/articles/9948121-how-to-setup-slickpay-tipping-accounts-for-staff.md): Set up Stripe accounts for your team to receive SlickPay tips straight into their bank account - [Switch on Tip prompts via your SlickPay Card Reader](http://help.getslick.com/en/articles/9887143-switch-on-tip-prompts-via-your-slickpay-card-reader.md): How to prompt your Client for Tips via your SlickPay Card Reader - [How to take Tips with Slickpay](http://help.getslick.com/en/articles/9801026-how-to-take-tips-with-slickpay.md): How to take Tips using Card on-file or Card in-store, and how to switch on Tip prompts - [How to take Tips without Slickpay](http://help.getslick.com/en/articles/9887013-how-to-take-tips-without-slickpay.md): Take tips at checkout, via cash, a non-Slick card reader or bank transfer - [Sample Tipping Policy](http://help.getslick.com/en/articles/9916783-sample-tipping-policy.md): Sample policy for you to copy and adjust to fit your needs - [Cash up not reconciling due to tips - find out more!](http://help.getslick.com/en/articles/10025974-cash-up-not-reconciling-due-to-tips-find-out-more.md): Step by step guide on how to ensure staff members receive tips collected by SlickPay and how to report on that from the Daily cash up. - [Customising Tip Prompt](http://help.getslick.com/en/articles/12859028-customising-tip-prompt.md): Learn how to customise the tipping options you offer your clients - [No-Show Protection for online bookings](http://help.getslick.com/en/articles/4924817-no-show-protection-for-online-bookings.md): Request card details to secure bookings made online. - [Deposits FAQ's](http://help.getslick.com/en/articles/4893453-deposits-faq-s.md): How to take pre-payment for bookings and accurately record deposits paid, redeemed & refunded in your accounts and staff takings - [How to request a deposit for a phone booking.](http://help.getslick.com/en/articles/6955853-how-to-request-a-deposit-for-a-phone-booking.md): Client called to make a booking? Find out here how to send them a secure SlickPay deposit request. - [How to make a payment with the deposit request link](http://help.getslick.com/en/articles/7919232-how-to-make-a-payment-with-the-deposit-request-link.md): What will clients see when they are paying a deposit request? - [All about Online booking deposits.](http://help.getslick.com/en/articles/4893846-all-about-online-booking-deposits.md): Once you have enabled your online booking system, you can require all clients to pay a deposit to confirm their appointment. - [Deposit requests - FAQ's](http://help.getslick.com/en/articles/4175597-deposit-requests-faq-s.md): Client deposit request SMS - all you need to know! - [Take and refund deposits in salon](http://help.getslick.com/en/articles/4664387-take-and-refund-deposits-in-salon.md): Request a deposit payment from clients via SMS which allows them to pay remotely to confirm their appointment - [Request and refund deposits through SlickPay](http://help.getslick.com/en/articles/4893905-request-and-refund-deposits-through-slickpay.md): Request a deposit from your clients straight from their Online booking! - [All about Deposits in store.](http://help.getslick.com/en/articles/4893813-all-about-deposits-in-store.md): Made a booking in salon and want to request a deposit? Find out how to do this! - [Do deposits appear on client receipts as a method of payment?](http://help.getslick.com/en/articles/2387304-do-deposits-appear-on-client-receipts-as-a-method-of-payment.md): How redemption of advanced payments show on a client bill - ['Card Capture' Vs Deposits](http://help.getslick.com/en/articles/9042901-card-capture-vs-deposits.md): We look at the pros and the cons of 'card capture' and why micro deposits might be the best of both worlds - [Edit a bill paid via SlickPay card reader if client is not present](http://help.getslick.com/en/articles/7022058-edit-a-bill-paid-via-slickpay-card-reader-if-client-is-not-present.md): Find out how to edit a transaction once you have processed it through your SlickPay card reader. - [Payment pending \(un-captured\) from SlickPay card reader.](http://help.getslick.com/en/articles/7017069-payment-pending-un-captured-from-slickpay-card-reader.md): Not sure if your payment has processed through the SlickPay card reader? Find out more here. - [How to take a payment via your SlickPay card reader.](http://help.getslick.com/en/articles/6957816-how-to-take-a-payment-via-your-slickpay-card-reader.md): Card reader set up and ready to go? Let's take a payment. - [SlickPay WisePOS Card Reader & optional Dock](http://help.getslick.com/en/articles/6824980-slickpay-wisepos-card-reader-optional-dock.md): Technical details and information on the SlickPay WisePOS card reader and Dock. - [Do I need the SlickPay Dock for my in store card reader?](http://help.getslick.com/en/articles/6955956-do-i-need-the-slickpay-dock-for-my-in-store-card-reader.md): Using the SlickPay card reader in store? Not sure if you need the Dock? Find out here if you might! - [Options for Stripe Setup & Slick Pay](http://help.getslick.com/en/articles/5685099-options-for-stripe-setup-slick-pay.md): Set up your Stripe account to start taking SlickPay payments. - [How to set up Stripe as a Sole trader.](http://help.getslick.com/en/articles/7038854-how-to-set-up-stripe-as-a-sole-trader.md): How to set up Stripe as a Sole trader. - [How to set up Stripe as a Company.](http://help.getslick.com/en/articles/7038853-how-to-set-up-stripe-as-a-company.md): How to set up Stripe as a Company. - [Processing refunds with SlickPay](http://help.getslick.com/en/articles/6898854-processing-refunds-with-slickpay.md): Using a SlickPay card reader? Need to process a refund - more info here. - [What is SlickPay?](http://help.getslick.com/en/articles/6887504-what-is-slickpay.md): Heard of SlickPay, of course! Sure what it is, not exactly! Read more here about SlickPay and where it sits in your salon. - [SlickPay Card Reader FAQS](http://help.getslick.com/en/articles/6805149-slickpay-card-reader-faqs.md): Answers to the most common questions about our Slickpay reader! - [Setting up your SlickPay Card Reader](http://help.getslick.com/en/articles/6805167-setting-up-your-slickpay-card-reader.md): Received your SlickPay reader? Now it's time to set it up, ready to take payments in store. - [Viewing SlickPay Payout reports](http://help.getslick.com/en/articles/6860822-viewing-slickpay-payout-reports.md): Learn how to view your payout reports for easy reconcililation - [SlickPay Card Reader Warranty](http://help.getslick.com/en/articles/6834412-slickpay-card-reader-warranty.md) - [Ordering a SlickPay Card Reader](http://help.getslick.com/en/articles/6824970-ordering-a-slickpay-card-reader.md): Tips on ordering your SlickPay reader. - [SlickPay Documents check list](http://help.getslick.com/en/articles/4178961-slickpay-documents-check-list.md): To set up SlickPay related payments through Stripe you will need the following items. - [Understanding Deposits 💸](http://help.getslick.com/en/articles/7991468-understanding-deposits.md): When do I receive pay outs? How do I get my money? How do deposits work? - [Can I change my payment processor?](http://help.getslick.com/en/articles/8688414-can-i-change-my-payment-processor.md): If you would like to change your online payment processor please take a look at the information provided here. - [Cash up on day 1 as a new SlickPay card reader salon.](http://help.getslick.com/en/articles/6959614-cash-up-on-day-1-as-a-new-slickpay-card-reader-salon.md): Have you changed over to the SlickPay card reader today? Find out here how to cash up correctly. - [Why Online payment fees are higher than in-store](http://help.getslick.com/en/articles/7061401-why-online-payment-fees-are-higher-than-in-store.md): How to understand online payment fees and why they are higher than in-store payment fees - [How to add your business logo to your SlickPay card reader](http://help.getslick.com/en/articles/6898853-how-to-add-your-business-logo-to-your-slickpay-card-reader.md): Step by Step instructions on how to customise your Card Reader with your own logo - [SlickPay: How to Edit your Stripe setup](http://help.getslick.com/en/articles/9996737-slickpay-how-to-edit-your-stripe-setup.md): Edit staff stripe account settings to reflect the business agreement between owner and staff member - [Enable your old software reader with SlickPay](http://help.getslick.com/en/articles/11479810-enable-your-old-software-reader-with-slickpay.md): Reconfigure your Stripe Reader from Phorestpay etc to SlickPay - [Stripe payouts paused FAQ's - Bank account change](http://help.getslick.com/en/articles/14627157-stripe-payouts-paused-faq-s-bank-account-change.md): Check out all you need to know about re-verifying your account post bank changes here! - [SlickPay Card Reader S710 & optional Hub/Dock](http://help.getslick.com/en/articles/16528085-slickpay-card-reader-s710-optional-hub-dock.md): Technical details and information on the SlickPay S710 card reader, Hub, and Dock. - [Troubleshooting your SlickPay Card Reader](http://help.getslick.com/en/articles/6805677-troubleshooting-your-slickpay-card-reader.md) - [How to fix a 'restricted' Stripe account.](http://help.getslick.com/en/articles/6940870-how-to-fix-a-restricted-stripe-account.md): If your Stripe account is restricted, follow the steps here to get your payments back flowing as normal! - [How to make changes to your Stripe account](http://help.getslick.com/en/articles/7188264-how-to-make-changes-to-your-stripe-account.md): Make changes to your Stripe account including change payout, bank and remove your Stripe account. - [Understanding your pay outs from Stripe](http://help.getslick.com/en/articles/7919113-understanding-your-pay-outs-from-stripe.md): Bank holidays, Next day pay outs, weekly pay outs and refunds explained. - [Support on my Stripe account](http://help.getslick.com/en/articles/8376043-support-on-my-stripe-account.md): Login issues, verification problems or making changes to Stripe. Find out how to handle with Stripe or to contact their support team direct - [How to defend your revenue against client disputes](http://help.getslick.com/en/articles/8953124-how-to-defend-your-revenue-against-client-disputes.md): Have you received notification from Stripe of a dispute? - [SlickPay online Payment FAQS](http://help.getslick.com/en/articles/4188070-slickpay-online-payment-faqs.md): Everything you need to know about receiving online payment funds into your account. - [What is a client dispute?](http://help.getslick.com/en/articles/8808170-what-is-a-client-dispute.md): If you have received a dispute notification, don't worry - this is completely normal. Find out more below. - [Stripe pay outs affected by UK bank holidays](http://help.getslick.com/en/articles/9173628-stripe-pay-outs-affected-by-uk-bank-holidays.md): Pay outs dates can be affected by Bank Holidays - found out more here. - [Stripe mobile login failing!](http://help.getslick.com/en/articles/9338047-stripe-mobile-login-failing.md): Do you no longer have access to your verification mobile number for Stripe? - [💸 Stripe Capital: How Financing Offers Work in Slick](http://help.getslick.com/en/articles/14321923-stripe-capital-how-financing-offers-work-in-slick.md): Learn how you can apply for financing for your business through Slick, how it works, who is eligible and where offers appear. - [Stripe verification process](http://help.getslick.com/en/articles/15645282-stripe-verification-process.md): How to verify your account if it is temporarily suspended by Stripe and needs re-verification - [Why is my Stripe account restricted because of a VMSS listing?](http://help.getslick.com/en/articles/16246920-why-is-my-stripe-account-restricted-because-of-a-vmss-listing.md) - [Why is Stripe asking for Verification](http://help.getslick.com/en/articles/16300382-why-is-stripe-asking-for-verification.md): Whether you're new, or an existing account - sometimes Stripe may need addition information to keep things going. - [Cashing up for Self employed - SlickPay](http://help.getslick.com/en/articles/9502541-cashing-up-for-self-employed-slickpay.md): If you receive payemnts through the Slickpay reader and are self employed - find out here how to track your payments. - [Reporting for self-employed staff](http://help.getslick.com/en/articles/5949832-reporting-for-self-employed-staff.md): Help self employed staff calculate their takings and revenue - [Setup Stripe for Self Employed Staff](http://help.getslick.com/en/articles/8075800-setup-stripe-for-self-employed-staff.md): Split your payments into separate accounts instantly using SlickPay! - [Allow self-employed staff to see their reports only](http://help.getslick.com/en/articles/9504984-allow-self-employed-staff-to-see-their-reports-only.md): Allow staff to view their figures without seeing other staff takings or business finances - [Salon : Employed to Self Employed Checklist](http://help.getslick.com/en/articles/11461900-salon-employed-to-self-employed-checklist.md): Checklist to ensure HMRC Compliance when moving a team member from Employed to Self Employed status - [Staff : Employed to Self Employed checklist](http://help.getslick.com/en/articles/11656699-staff-employed-to-self-employed-checklist.md): Checklist for protecting yourself when moving to a new employment model as a self employed person/chair renter - [How to Process Chair Rent Payments Through Slick](http://help.getslick.com/en/articles/16680229-how-to-process-chair-rent-payments-through-slick.md): You can use Slick to record and process your team’s chair rent payments, meaning the payments are recorded within Slick and can be included within your salon’s revenue and reporting - [Split Takings FAQ's](http://help.getslick.com/en/articles/10767655-split-takings-faq-s.md): If you've set up split takings or you're curious about it, check out the frequently asked questions here! - [How to report on split Takings payments for staff!](http://help.getslick.com/en/articles/10657655-how-to-report-on-split-takings-payments-for-staff.md): Check on reporting for your split takings staff members. - [Set up split takings to send staff % direct to their bank!](http://help.getslick.com/en/articles/10657648-set-up-split-takings-to-send-staff-direct-to-their-bank.md): Set up split takings to split payments at check out for each staff member. - [Split Takings for Chair Renters](http://help.getslick.com/en/articles/11686307-split-takings-for-chair-renters.md): Amending takings Splits for non-VAT registered Chair Renters - [How to work out tiered commission splits for staff payments](http://help.getslick.com/en/articles/11832047-how-to-work-out-tiered-commission-splits-for-staff-payments.md): Work out a tiered payment structure for your staff members. - [Accounting Principles for Deposits](http://help.getslick.com/en/articles/8123677-accounting-principles-for-deposits.md): How to account correctly for deposits paid in advance - [Requesting deposits - top tips!](http://help.getslick.com/en/articles/8645675-requesting-deposits-top-tips.md): Word by word script for your staff on how to politely request a deposit from a client - [Deposits vs No show](http://help.getslick.com/en/articles/8842905-deposits-vs-no-show.md): Torn between how to secure your appointments? We have all the information below. - [Refunding Deposits](http://help.getslick.com/en/articles/9116214-refunding-deposits.md): How to Refund Deposits from Appointments or from Client Deposits - [Understanding Cancellations & Rescheduling](http://help.getslick.com/en/articles/9220367-understanding-cancellations-rescheduling.md): How to ensure cancellation figures are correct - [SlickTips FAQ's](http://help.getslick.com/en/articles/9790074-slicktips-faq-s.md): Taking tips through your SlickPay reader just got so much Slicker - [How do AMEX fees work?](http://help.getslick.com/en/articles/11588348-how-do-amex-fees-work.md): An AMEX card was charged - how do the fees work? - [How do SlickPay split payments work?](http://help.getslick.com/en/articles/9183420-how-do-slickpay-split-payments-work.md): Self employed staff can be paid direct to their account by Slick - details here about deposits and how payments are split. - [What does a £0 payment mean in the deposit process, and how should clients proceed?](http://help.getslick.com/en/articles/13334290-what-does-a-0-payment-mean-in-the-deposit-process-and-how-should-clients-proceed.md) - [Set Up and use Tap To Pay](http://help.getslick.com/en/articles/15424805-set-up-and-use-tap-to-pay.md): Start taking payment via Tap To Pay in seconds ## STAFF & SALON MANAGEMENT - [How to customise staff access](http://help.getslick.com/en/articles/9502752-how-to-customise-staff-access.md): Set permission levels per feature for each stylist - [How to add new categories](http://help.getslick.com/en/articles/2758863-how-to-add-new-categories.md): Add your categories of services to Slick - [How to add packaged services.](http://help.getslick.com/en/articles/6995629-how-to-add-packaged-services.md): How to add combined Colour & Finishing packaged services - [How to edit and delete services from categories](http://help.getslick.com/en/articles/6220723-how-to-edit-and-delete-services-from-categories.md): Step by step to help you edit and delete services from Slick. - [How to add packages and courses for your clients!](http://help.getslick.com/en/articles/6972873-how-to-add-packages-and-courses-for-your-clients.md): 5 services for the price of 4 - find out here how to add these packages/concession/courses for your clients to bag a bargain. - [How to personalise your calendar.](http://help.getslick.com/en/articles/2759062-how-to-personalise-your-calendar.md): Top tips to customise your diary so it reflects your needs and your brand. - [Changing service timings](http://help.getslick.com/en/articles/4121948-changing-service-timings.md): How to edit time per service in settings - [Add a service with variable pricing or price per hour](http://help.getslick.com/en/articles/2758985-add-a-service-with-variable-pricing-or-price-per-hour.md): If your prices vary according to hair length, thickness, or time taken - [How to change the price of a service in settings](http://help.getslick.com/en/articles/2758819-how-to-change-the-price-of-a-service-in-settings.md): Edit what you charge for your services in settings - [Price increase](http://help.getslick.com/en/articles/8796953-price-increase.md): Honouring Original Prices for Future Bookings: A Guide for Salons 🌟 - [How to Create and Edit job Titles.](http://help.getslick.com/en/articles/6241268-how-to-create-and-edit-job-titles.md): Add new job titles such as "Stylist" "Beautician" "Director and more!! - [How to create a Linktree for your business](http://help.getslick.com/en/articles/4865876-how-to-create-a-linktree-for-your-business.md): Create 1 link for all of your business pages and forms - [How to set up, edit or view your monthly bills](http://help.getslick.com/en/articles/3277741-how-to-set-up-edit-or-view-your-monthly-bills.md): Where to enter and edit card details to pay for Slick. - [Reopening Checklist](http://help.getslick.com/en/articles/5030313-reopening-checklist.md): Use these top tips to ensure you reopen with everything in place - [Selling your salon](http://help.getslick.com/en/articles/6440861-selling-your-salon.md): If you’re selling your salon then you can transfer your account to the new owner or equally transfer client data to the new owner. - [Slick's Customer Support Opening Hours](http://help.getslick.com/en/articles/5265561-slick-s-customer-support-opening-hours.md): When are the Slick customer support team online and how to contact them! - [How to pay an outstanding Slick subscription invoice](http://help.getslick.com/en/articles/11896067-how-to-pay-an-outstanding-slick-subscription-invoice.md): Missed a payment? No problem. Find out here how to pay. - [Changing your colour provider and patch test updates!](http://help.getslick.com/en/articles/11502203-changing-your-colour-provider-and-patch-test-updates.md): How can we help you prepare for this change - check it out. - [Setting employment status per staff member](http://help.getslick.com/en/articles/5681817-setting-employment-status-per-staff-member.md) - [How to add a new staff column or edit existing staff](http://help.getslick.com/en/articles/1889641-how-to-add-a-new-staff-column-or-edit-existing-staff.md): How do I add another stylist or change details for my current stylists - [How to move a Staff column.](http://help.getslick.com/en/articles/2758695-how-to-move-a-staff-column.md): How to change the order of staff columns on your Calendar - [How to see deleted staff appointments.](http://help.getslick.com/en/articles/2758716-how-to-see-deleted-staff-appointments.md): Understand why you may see bookings in a column called Deleted Stylists - [What to do if a staff member is leaving?](http://help.getslick.com/en/articles/7173858-what-to-do-if-a-staff-member-is-leaving.md): If a member of staff is leaving your salon, find out here how to remove their access and column. - [How to delete a staff column](http://help.getslick.com/en/articles/2758710-how-to-delete-a-staff-column.md): Delete a stylist's column if they have left your business but don't lose any data - [How to add emojis into your service and staff names when using a Mac](http://help.getslick.com/en/articles/3522375-how-to-add-emojis-into-your-service-and-staff-names-when-using-a-mac.md): Keyboard shortcut for emojis on iMac or Macbook or Mac Mini - [How to add back a staff member on a day they do not normally work](http://help.getslick.com/en/articles/9208861-how-to-add-back-a-staff-member-on-a-day-they-do-not-normally-work.md): Add a staff member back into the calendar on a day they are not working. - [How to have 2 locations on one account](http://help.getslick.com/en/articles/9335416-how-to-have-2-locations-on-one-account.md): Slick works for single stylists that work across two locations and you can handle it all in one account! - [How to find your device specs!](http://help.getslick.com/en/articles/11162265-how-to-find-your-device-specs.md): Where to find your device's specs to make sure you're up to date with Slick's tech requirements - [Setting up your new Mac.](http://help.getslick.com/en/articles/2716840-setting-up-your-new-mac.md): Tips for getting the best out of your new iMac, Mac Mini, or Macbook Pro. - [How do I download and install Google Chrome on my Macbook/iMac?](http://help.getslick.com/en/articles/2221373-how-do-i-download-and-install-google-chrome-on-my-macbook-imac.md): How to download and install Google Chrome on an Apple device. - [How to clear cache and cookies on Safari on an iOS device \(iPhone or iPad\).](http://help.getslick.com/en/articles/6492914-how-to-clear-cache-and-cookies-on-safari-on-an-ios-device-iphone-or-ipad.md): Do a full refresh of your browser by clearing cache and cookies on iOS. - [How to clear cache and cookies on Safari on a computer.](http://help.getslick.com/en/articles/6492965-how-to-clear-cache-and-cookies-on-safari-on-a-computer.md): Do a full refresh of your browser by clearing cache and cookies on iOS. - [How to Resolve Zooming Issue on Android Device 🧐](http://help.getslick.com/en/articles/7828500-how-to-resolve-zooming-issue-on-android-device.md) - [How do I download and install Google Chrome on my Windows device?](http://help.getslick.com/en/articles/2221497-how-do-i-download-and-install-google-chrome-on-my-windows-device.md): How to download and install Google Chrome on your Windows computer or laptop. - [How to clear cache and cookies on Chrome on a computer.](http://help.getslick.com/en/articles/6492839-how-to-clear-cache-and-cookies-on-chrome-on-a-computer.md): Do a full refresh of your browser by clearing cache and cookies. - [How to add Slick as a favourite in Safari on your iPad or iPhone.](http://help.getslick.com/en/articles/3036147-how-to-add-slick-as-a-favourite-in-safari-on-your-ipad-or-iphone.md): Create a bookmark for Slick. - [How to access Slick quickly as your start page or bookmark](http://help.getslick.com/en/articles/1763081-how-to-access-slick-quickly-as-your-start-page-or-bookmark.md): Find out how to access Slick quickly whether you're using Safari or Chrome via bookmark or start page access. - [How to turn off Autocorrect on Chrome](http://help.getslick.com/en/articles/2720296-how-to-turn-off-autocorrect-on-chrome.md): Setting up chrome and turning off prediction text/autocorrect. ## STOCK MANAGEMENT - [Download a stock order form or upload order to PartnerShop!](http://help.getslick.com/en/articles/4574097-download-a-stock-order-form-or-upload-order-to-partnershop.md): Tutorial on how to order stock via Slick to L'Oreal partnershop or a copy to send to other suppliers. - [Using stock filters](http://help.getslick.com/en/articles/2812417-using-stock-filters.md): See and report on certain brands or products using our filters and search function - [Bulk editing products in stock](http://help.getslick.com/en/articles/4514222-bulk-editing-products-in-stock.md): How to bulk edit brand, sub-brand and category in stock management - [How to edit/delete a product](http://help.getslick.com/en/articles/1879100-how-to-edit-delete-a-product.md): How to add, edit or delete a retail product - [How to upload a stock order to Slick](http://help.getslick.com/en/articles/9711743-how-to-upload-a-stock-order-to-slick.md): L'Oreal partner shop orders can be added in minutes via Slick stock. Check it out! - [Stock Brands In the Scanner App](http://help.getslick.com/en/articles/5086972-stock-brands-in-the-scanner-app.md): A list of product brands we currently have loaded onto our scanner app - [Sell retail using the Slick Scanner app](http://help.getslick.com/en/articles/2778950-sell-retail-using-the-slick-scanner-app.md): Scan barcodes of retail products to add them to a client's bill - [How to add a product without a barcode](http://help.getslick.com/en/articles/2795583-how-to-add-a-product-without-a-barcode.md): If you have products that do not have a barcode then please follow these steps - [How to add a retail product to Stock Management manually.](http://help.getslick.com/en/articles/6197127-how-to-add-a-retail-product-to-stock-management-manually.md): Add retail stock and products to Slick without the Scanny app. - [How to setup your Slick Stock Management App](http://help.getslick.com/en/articles/2672253-how-to-setup-your-slick-stock-management-app.md): Add, remove and checkout retail products using Slick's stock management app - [Slick Stock Troubleshooting](http://help.getslick.com/en/articles/2767981-slick-stock-troubleshooting.md): Having problems with stock management or the app? - [How to restart or reinstall the stock scanning app](http://help.getslick.com/en/articles/3158764-how-to-restart-or-reinstall-the-stock-scanning-app.md): If you have a problem scanning a reset usually fixes it - [How to mark stock as used](http://help.getslick.com/en/articles/2799086-how-to-mark-stock-as-used.md): Keep track of stock used in salon such as backwash or colour products - [How to print off stock reports](http://help.getslick.com/en/articles/2795659-how-to-print-off-stock-reports.md): Printing the full range of stock reports and stock holdings to do a stock take - [How to do a stock take](http://help.getslick.com/en/articles/2799125-how-to-do-a-stock-take.md): Adjust number of products held to match your stock count ## REPORTS & MARKETING - [How to use our Free Social Media Content Planner](http://help.getslick.com/en/articles/16844212-how-to-use-our-free-social-media-content-planner.md): From form to feed in minutes — captions, hashtags, images and texts, all done for you. - [All About Reports](http://help.getslick.com/en/articles/4911185-all-about-reports.md): Monitor your salon's revenue, payments and key metrics with our integrated Slick Reporting Hub - [How to assign a retail sale to a receptionist login or salon.](http://help.getslick.com/en/articles/7109097-how-to-assign-a-retail-sale-to-a-receptionist-login-or-salon.md): Receptionist with no column selling retail? Find out here how to add the retail sales to their name on the reports. - [Overview of your Service report](http://help.getslick.com/en/articles/2057416-overview-of-your-service-report.md): Staff KPI report is your snapshot of how the team are performing. - [Calculating staff commission and wages](http://help.getslick.com/en/articles/2804428-calculating-staff-commission-and-wages.md): Slick can be used to auto calculate staff pay based on commission from revenue reports - [Checking deleted bookings](http://help.getslick.com/en/articles/3102340-checking-deleted-bookings.md): A log showing all deleted bookings for full manager control - [What should I send from Slick to my accountant?](http://help.getslick.com/en/articles/1646551-what-should-i-send-from-slick-to-my-accountant.md): Which reports from Slick will your accountant need and how do you get them - find out here! - [How to save reports as PDF](http://help.getslick.com/en/articles/2787686-how-to-save-reports-as-pdf.md): Save reports and cash up as a PDF file or email to a third party - [Editing your reports on Excel](http://help.getslick.com/en/articles/8223560-editing-your-reports-on-excel.md): Edit the order of columns in your report to submit to your accounting software. - [Where to find my VAT or fees invoice](http://help.getslick.com/en/articles/8556332-where-to-find-my-vat-or-fees-invoice.md): Find a downloadable report stating your fees including and excluding VAT for SlickPay payments. - [Customise and view Staff KPI reports](http://help.getslick.com/en/articles/9887929-customise-and-view-staff-kpi-reports.md): Customise staff's access to viewing and/or editing KPI Reports - [KPI's - View, edit and download](http://help.getslick.com/en/articles/9984907-kpi-s-view-edit-and-download.md): How to customise your KPIs in Slick and give selected staff members access to see their KPIs - [Staff KPI Tracking](http://help.getslick.com/en/articles/9330232-staff-kpi-tracking.md): New reports allowing managers to give each staff member access to see their own reports and KPIs - [Understanding where your bookings come from](http://help.getslick.com/en/articles/11000106-understanding-where-your-bookings-come-from.md): Booking origin can be checked from business reports, KPI's and your Google analytics. - [Why does my staff member not show on reports?](http://help.getslick.com/en/articles/12754562-why-does-my-staff-member-not-show-on-reports.md): What is an unproductive stylist and how to get them onto reports! - [Prepare for Tax Year End](http://help.getslick.com/en/articles/13678200-prepare-for-tax-year-end.md): Use Slick reports to get everything in order for your accountant - [How can I download my reports from Slick?](http://help.getslick.com/en/articles/14717929-how-can-i-download-my-reports-from-slick.md): How to download reports from Slick - [Monthly wrap email FAQ's](http://help.getslick.com/en/articles/9620050-monthly-wrap-email-faq-s.md): Received your monthly wrap email? Find out more about it here! - [How to download Slick marketing assets](http://help.getslick.com/en/articles/3212582-how-to-download-slick-marketing-assets.md): Step by step guide to accessing the Slick Facebook and Instagram images - [Website Tips](http://help.getslick.com/en/articles/4510399-website-tips.md): A brief guide to creating a functional website and generating more bookings - [How to set up an Instagram account](http://help.getslick.com/en/articles/3273967-how-to-set-up-an-instagram-account.md): Setting up your Instagram account - [How to boost your Instagram](http://help.getslick.com/en/articles/3212673-how-to-boost-your-instagram.md): Increase your Instagram followers by advertising on Instagram - [How to set up a Facebook campaign](http://help.getslick.com/en/articles/3065478-how-to-set-up-a-facebook-campaign.md): Increase your online bookings by advertising on Facebook - [How to add an admin to your Facebook page](http://help.getslick.com/en/articles/2724120-how-to-add-an-admin-to-your-facebook-page.md) - [How to remove "Book Now" button from Facebook.](http://help.getslick.com/en/articles/9881477-how-to-remove-book-now-button-from-facebook.md) - [How to remove "Book Now" button from Instagram.](http://help.getslick.com/en/articles/9881502-how-to-remove-book-now-button-from-instagram.md) - [Book Now Button Troubleshooting](http://help.getslick.com/en/articles/5553113-book-now-button-troubleshooting.md): Problems setting up your Book Now button for Facebook & Instagram? - [Creating your book now buttons on Slick](http://help.getslick.com/en/articles/6718592-creating-your-book-now-buttons-on-slick.md): Please follow these steps to create a online booking button - [Troubleshoot creating a Contact Us button \(Facebook Classic Pages\)](http://help.getslick.com/en/articles/6718638-troubleshoot-creating-a-contact-us-button-facebook-classic-pages.md): For business accounts using the Classic Pages version, please follow these steps to create a online booking button - [Add a 'Book Now' button directly from Instagram.](http://help.getslick.com/en/articles/5551991-add-a-book-now-button-directly-from-instagram.md): Connect your Slick Bookings for Instagram to your Instagram page to win new clients and boost bookings! - [Book now button alternatives for Instagram!](http://help.getslick.com/en/articles/2398110-book-now-button-alternatives-for-instagram.md): Add your Slick online booking into your Instagram bio or as an action link. - [Quick Replies for Instagram DM's](http://help.getslick.com/en/articles/5529904-quick-replies-for-instagram-dm-s.md): Send quick replies to your clients via Instagram! - [How to promote your business on Social Media.](http://help.getslick.com/en/articles/5389204-how-to-promote-your-business-on-social-media.md): Increase bookings via Facebook & Instagram with our top tips and library of images to post to attract new clients! - [Unhide your Instagram 'Book Now' button](http://help.getslick.com/en/articles/9229979-unhide-your-instagram-book-now-button.md): How to make your Book Now button visible again - [How to contact Instagram Support](http://help.getslick.com/en/articles/9545994-how-to-contact-instagram-support.md) - [Create a contact us button on Facebook](http://help.getslick.com/en/articles/10775871-create-a-contact-us-button-on-facebook.md): Create a contact us button to allow clients to book online via Facebook - [Can Slick Support with issues related to third-party platforms like Instagram?](http://help.getslick.com/en/articles/12754435-can-slick-support-with-issues-related-to-third-party-platforms-like-instagram.md) ## SUPPORT & TROUBLESHOOTING - [Having Technical/Device problems?](http://help.getslick.com/en/articles/2174260-having-technical-device-problems.md): Hints and tips from our tech gurus on how to make Slick as slick as possible. - [How to improve the speed of your device.](http://help.getslick.com/en/articles/6976145-how-to-improve-the-speed-of-your-device.md): Please read here for tips on how to improve the speed of your device and your internet connection to enable Slick to operate at it's best. - [Open an incognito browsing window on Chrome.](http://help.getslick.com/en/articles/4710707-open-an-incognito-browsing-window-on-chrome.md): How to open an Incognito Window to ensure you're using the latest version of Slick. - [Safari Browser Tips.](http://help.getslick.com/en/articles/4602443-safari-browser-tips.md): Here are a few tips to help you get the most from Safari. - [Closing and Re-Opening Slick on an iPad](http://help.getslick.com/en/articles/3328429-closing-and-re-opening-slick-on-an-ipad.md): To ensure you've updated to the latest version close all browser windows and re open. - [Chrome Browser Tips.](http://help.getslick.com/en/articles/4602586-chrome-browser-tips.md): Here are a few tips to help you get the most from Chrome. - [How to use speech-to-text on an Apple computer](http://help.getslick.com/en/articles/10300082-how-to-use-speech-to-text-on-an-apple-computer.md): Speak to your laptop or computer and have Apple type the message to our team! - [How to use speech-to-text on Chrome!](http://help.getslick.com/en/articles/10300119-how-to-use-speech-to-text-on-chrome.md): Speak to your laptop or computer and have Voice In type the message to our team! - [How to use speech-to-text on an iPhone](http://help.getslick.com/en/articles/10300135-how-to-use-speech-to-text-on-an-iphone.md): Speak to your mobile and have Apple type the message to our team! - [Convert your speech to text to send via Live chat!](http://help.getslick.com/en/articles/10301333-convert-your-speech-to-text-to-send-via-live-chat.md): Check out how to use dictate on any device you're using! - [How do I take a screenshot using my iPad or iPhone?](http://help.getslick.com/en/articles/2220585-how-do-i-take-a-screenshot-using-my-ipad-or-iphone.md): It's useful for us to see what you're seeing to help solve problems. Take a screenshot or "Print Screen" and send it to us on the live chat! - [How do I take a Screenshot on Windows?](http://help.getslick.com/en/articles/3208901-how-do-i-take-a-screenshot-on-windows.md): It's useful for us to see what you're seeing to help solve problems. Take a screenshot or "Print Screen" and send it to us on the live chat! - [How do I screenshot using my Samsung tablet?](http://help.getslick.com/en/articles/2221296-how-do-i-screenshot-using-my-samsung-tablet.md): It's useful for us to see what you're seeing to help solve problems. Take a screenshot or "Print Screen" and send it to us on the live chat! - [How do I screenshot on a Macbook or iMac?](http://help.getslick.com/en/articles/2220925-how-do-i-screenshot-on-a-macbook-or-imac.md): It's useful for us to see what you're seeing to help solve problems. Take a screenshot or "Print Screen" and send it to us on the live chat! - [Masterclass Help Articles.](http://help.getslick.com/en/articles/4783599-masterclass-help-articles.md): Secrets of Business Growth from our Head of Education, Masterclass Fairy God Mother Pia ✨ - [Duda Website: How to Add and Publish Blog Posts](http://help.getslick.com/en/articles/16069740-duda-website-how-to-add-and-publish-blog-posts.md): Video tutorial on how to add and publish new blog posts on your Duda Website. - [Duda Website: Add a New Team Member on Your Website](http://help.getslick.com/en/articles/16070210-duda-website-add-a-new-team-member-on-your-website.md): Video tutorial on how to add and edit your team members on your website - [Duda Website: Update services & prices on your website](http://help.getslick.com/en/articles/16070292-duda-website-update-services-prices-on-your-website.md): Video tutorial on how to add and edit service prices on your website - [Duda Website: Update Business Info on your website](http://help.getslick.com/en/articles/16070363-duda-website-update-business-info-on-your-website.md): Video tutorial on how to update business hours, contact details and add social media links to your website ## EMAIL MARKETING - [How to Design Emails on Slick Email](http://help.getslick.com/en/articles/12975570-how-to-design-emails-on-slick-email.md): Slick Email comes with a selection of beautifully designed templates to help you create professional campaigns quickly - no design skills needed - [Email marketing FAQ's](http://help.getslick.com/en/articles/15099856-email-marketing-faq-s.md): Frequently asked questions on our Email marketing suite - [💌 Email Marketing: How to Guide](http://help.getslick.com/en/articles/12975056-email-marketing-how-to-guide.md): Slick Email lets you create and send beautiful, branded email blast campaigns - [⭐ Tips to boost the performance of your Email Blasts](http://help.getslick.com/en/articles/12975224-tips-to-boost-the-performance-of-your-email-blasts.md): Proven Strategies to Keep Your Campaigns Out of Spam and Driving Revenue