To issue a refund, you need to navigate to your list of clients with Outstanding Deposits.
Click on Menu in the top left, then Settings:

Then select Outstanding Deposits at the bottom of the Menu:

Click on "View Details" to see more information:

Here you will see a breakdown of deposits taken, used and refunded that sum together to give the overall credit on balance for that client. To issue a refund, Click into the text box next to "Refund": 

Enter the amount, then click the Refund button. Check the amount and confirm your request via the pop-up modal:

You will now see that the Outstanding Deposit amount has reduced by the amount refunded, and a line item has been added there for your records. 

The amount refunded will also be deducted from your Deposits line in cash up.

Learn more about how deposits affect your cash up and revenue reporting

Learn everything about deposits in one article!

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