Staying Safe From Scams

From time to time, scammers target software users by impersonating trusted brands such as Slick or Stripe.

This article covers the scam attempts we've seen reported so far and how to spot them, whether they arrive by email or phone.

We've seen phishing emails designed to look like official notifications from Stripe, the payment processor we use to handle transactions. These messages often copy Stripe's logo and formatting, but always check the sender's full email address before clicking any links or replying.

Emails from stripe will come from their official sender domain like so.

If a message claiming to be from Stripe looks unusual or asks you to log in via a link, don't click it - go directly to your Stripe dashboard, or contact our Support team to check first.

Scammers might call customers pretending to be Slick or Stripe, asking them to change their account password or update details.

They have also sent emails such as the below - designed to appear like they're from Slick.

💡 We have had some reports of calls from 02081913281 OR 020 8191 3984 OR 02045254846 - this is a scam number do not answer this.

💡 We have had reports of emails such as the below from upgrade@getslick.support. All official Slick emails will come from our domain which is getslick.com

Ignore any emails from non-Stripe domain email addresses. These are designed to obtain your personal information and can put your account at risk.

If you receive a call or message asking you to update your password, please follow these steps:

If you have already received one of these calls and changed your password as instructed, please:

Our team will always investigate these incidents and will work with the appropriate authorities to address the issues at their root cause and keep you safe.